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- Tasks: Create engaging AI-ready content and enhance our chatbot experience.
- Company: Join Citation Group, a rapidly growing company focused on supporting small businesses.
- Benefits: Enjoy flexible working, extra holiday for newlyweds, and a healthcare cash plan.
- Why this job: Be part of an exciting journey in Conversational AI and make a real impact.
- Qualifications: Curiosity about technology and a passion for content creation.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote or Hybrid (3 days Wilmslow, 2 days from home)
We’re Citation Group, a group of businesses on a mission to make life easier for small and medium-sized companies. We understand that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
As we scale for further growth across the Citation Group, hopefully, that’s where you come in.
The role involves using technology and AI in a way that genuinely improves how our customers experience our services. We are looking for someone who enjoys creating clear, helpful and genuinely useful AI-ready content. In this role, you will:
- Look after the content that sits within our Intercom chatbot.
- Work closely with teams across the business to keep our knowledge base accurate and up to date.
- Use data to understand what our customers need so the bot gets smarter every day.
- Take ownership of the technology budget, ensuring we get the best value from our tools.
If you are curious about new technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us.
We believe in celebrating YOU:
- Enjoy a day off for Content Creation.
- Extra weeks of holiday for newlyweds to bask in post-wedding happiness.
- Support for expectant parents with vouchers and special perks.
- Private healthcare to ensure your peace of mind and well-being.
Conversation Analyst employer: The Citation Group
Contact Detail:
The Citation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversation Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their mission, and think about how your skills can help them achieve their goals. We want you to shine, so practice common interview questions and have your own ready to ask.
✨Tip Number 3
Showcase your passion for Conversational AI! During interviews, share your ideas on how technology can enhance customer experiences. We love seeing candidates who are genuinely excited about the role and the impact they can make.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talent that aligns with our mission to support small and medium-sized businesses.
We think you need these skills to ace Conversation Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Conversation Analyst role. Highlight your experience with content creation and any tech-savvy skills you have, as we’re all about using AI to enhance customer experience.
Show Your Passion for AI: We love candidates who are genuinely excited about technology and AI. In your application, share any relevant projects or experiences that showcase your curiosity and enthusiasm for conversational AI and how it can improve customer interactions.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. Remember, we want to see how you can contribute to our mission!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Citation Group!
How to prepare for a job interview at The Citation Group
✨Know Your Stuff
Before the interview, dive deep into the world of Conversational AI and the specific technologies Citation Group uses. Familiarise yourself with their chatbot and how it enhances customer experience. This will show your genuine interest and help you stand out.
✨Showcase Your Creativity
Since the role involves creating AI-ready content, come prepared with examples of your previous work. Think about how you can make complex information clear and engaging. Bring ideas on how to improve their current content strategy!
✨Data-Driven Mindset
Be ready to discuss how you’ve used data in past roles to inform decisions or improve processes. Citation Group values a data-driven approach, so highlight any experience you have with analytics tools or customer feedback mechanisms.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your curiosity about the company’s growth plans and how you can contribute. Inquire about their vision for the chatbot and how they measure success. This shows you’re not just interested in the role, but in the company’s future too.