The Holstein UK Group is a progressive and dynamic organisation, with family values at its core and a strong commitment to personal development, teamwork and delivering an excellent service to its customers.
The Cattle Information Service (CIS), part of the Holstein UK Group, is seeking a permanent Area Manager (AM) to cover the Devon and Cornwall areas.
The Area Manager will be responsible for effectively maintaining and developing existing customer relationships, while proactively identifying and generating new business opportunities across the area. A key part of the role will be leading and managing a team of employed and self-employed Milk Recorders, ensuring they are appropriately trained, supported, motivated and equipped to consistently deliver the high standard of service that CIS prides itself on.
The role also requires the Area Manager to provide practical, operational support to Milk Recorders throughout the milk recording process. This will include attending and supporting milk recording sessions when required, gaining a thorough understanding of the recording process and providing appropriate guidance, training and support to members of the team. As milk recording takes place around customers' milking routines, this will require flexibility and will involve working outside normal office hours, including early mornings and evenings where necessary.
The Area Manager will work closely with the Head of Field Services, supporting the effective management and delivery of CIS field operations and contributing to the continued development, consistency and performance of the wider service. The successful candidate will be expected to demonstrate strong leadership, effective communication and a proactive approach to both people management and customer service.
The position is home based but requires regular travel throughout Devon and Cornwall to support customers and Milk Recorders. Flexibility in working hours is therefore an important requirement of the role.
Job Title: Area Manager
Department: CIS
Location: Devon, Cornwall and the Isles of Scilly
Reports to: Head of Field Services
Essential Key Skills and Requirements:
- Knowledge and experience of farming and the dairy industry
- An excellent communicator with the ability to influence stakeholders
- Ability to manage, engage, inspire, and motivate a team
- Self-motivated and able to work under own initiative in a positive and enthusiastic manner
- A very committed and diligent working style
- Effectively manage your time
- Capability to work flexible hours
- Full current driving license
- Attention to detail to ensure accuracy with ability to problem solve
- Fully PC literate
- To be located within the Devon/Cornwall area
Key Responsibilities:
- Oversee the efficient and effective day-to-day operations of The CIS field services within the area
- Identify any issues that arise which might cause reduction in data quality and/or operational performance
- Identify, access, and inform the Head of Field Services of internal and external issues that affect the organisation
- Promote, develop, and maintain CIS services and products
- Ensure that all processes are continually reviewed and streamlined
- Liaise with The CIS processing and laboratory staff to ensure efficient use of resource and systems
- Support a team of milk recorders and contractors in ensuring they have the training and resources required to fulfil their role
- Coach and mentor staff as appropriate to improve performance
- To ensure all company policies are understood and adhered to
- Always ensure health, safety and legal compliance for yourself, colleagues, and customers
- To always ensure spend is within budget and reduce costs where possible
- Process milk recorder monthly payments
- Maintain customer relations records in a timely and accurate way
- To always respect your customers and co workers
- To always act with integrity for the business
- Represent The CIS at area and national industry events when required
- To support additional projects delivered by the company when required
What we offer:
- Comprehensive initial and ongoing training
- Company vehicle or Car Allowance
- Company pension scheme
- Christmas Savings Scheme
- Ongoing Training & Development
- Range of Other Benefits
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