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- Tasks: Lead a team to ensure high standards of hospitality and resident satisfaction.
- Company: Join a top-rated care home group recognised for its excellent workplace culture.
- Benefits: Enjoy paid breaks, staff meals, and a range of employee perks.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in hotel or catering management and strong communication skills.
- Other info: Flexible hours with opportunities for career growth and recognition.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
£16.49 per hour - plus company benefits
Full Time Hours
A Top 20 Care Home group 2025!
Awarded One Of The ‘UK’s Best Companies To Work For’
Please note - We are unable to offer sponsorship for this position.
Emerson Park is a luxurious Care Village situated in Hextable, near Swanley. This stunning care village comprises 47 independent living apartments as well as an 85 bedded nursing, residential and dementia care home.
This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times to our residents and Apartment owners.
Our team member benefits include:
- Paid Breaks
- Uniforms
- Staff Meals
- Nest Pension
- Employee Assistance Programme
- Care Workers Charity
- ‘Spice of Life’ – Discount Retail Scheme
- Cycle Scheme
- Eye Care
- Refer a Friend Scheme
- Reward Vouchers
- Quarterly & Annual Company Recognition Awards
The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members.
You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation.
The main responsibilities for this role are:
- Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers
- Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained
- Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money
- Monitor and support the dining areas at meal times ensuring that the highest standards are met
- Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home
- Ensure that the whole home team are appropriately trained and customer service standards are met at all times
Flexibility of working hours are required as you may be covering some weekend and evening events.
Hospitality Supervisor in Swanley employer: The Cinnamon Care Collection
Contact Detail:
The Cinnamon Care Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor in Swanley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hospitality Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to hospitality management. Think about how you would handle specific situations, like managing budgets or ensuring high customer satisfaction. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Showcase your passion for hospitality! When you get the chance to chat with potential employers, share your experiences and what excites you about creating a welcoming environment for residents. Let your enthusiasm be contagious!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Hospitality Supervisor in Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hospitality Supervisor role. Highlight your experience in hotel or catering management, and don’t forget to mention any relevant skills like budget control and team management. We want to see how you can bring your unique flair to our care village!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can ensure high standards and customer satisfaction for our residents. We love hearing about your previous experiences and how they relate to the role.
Show Off Your Communication Skills: Strong communication is key for this position. In your application, give examples of how you've effectively communicated with team members, residents, or family members in the past. We’re looking for someone who can keep everyone happy and informed!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at The Cinnamon Care Collection
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hospitality management. Familiarise yourself with budget control, food presentation, and customer service standards. This will show that you're not just passionate but also well-informed about the role.
✨Showcase Your Experience
Be ready to share specific examples from your previous roles in hotel or catering management. Highlight situations where you successfully managed a team, improved service quality, or handled challenging situations. Real-life stories can make a big impact!
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to questions, demonstrating your ability to engage with team members and residents alike.
✨Emphasise Teamwork
As a Hospitality Supervisor, you'll be leading a team. Talk about your experience in training and managing staff, and how you foster a positive working environment. Show that you value collaboration and are committed to maintaining high standards together.
