Hospitality Supervisor

Hospitality Supervisor

Croydon Full-Time 17 £ / hour No home office possible
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The Cinnamon Care Collection

At a Glance

  • Tasks: Lead a team to ensure top-notch hospitality and resident satisfaction in a luxurious care home.
  • Company: Join Rokewood Court, a top-rated care home group known for its exceptional work environment.
  • Benefits: Enjoy a competitive salary of £17.34 per hour plus fantastic company perks.
  • Why this job: Be part of a caring community that values high standards and employee satisfaction.
  • Qualifications: Experience in hotel or catering management is essential, along with strong communication skills.
  • Other info: Full-time role with opportunities for training and development in a supportive environment.

Hospitality Supervisor

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
£17.34 per hour plus company benefits
Full Time Hours

A Top 20 Care Home Group 2025!

Awarded One Of The ‘UK’s Best Companies To Work For’

Rokewood Court is a stunning 64 bed care home that provides the most luxurious surroundings and the very best in care and support.

This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times.

The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members.

You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation.

The main responsibilities for this role are:
1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers
2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained
3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money
4. Monitor and support the dining areas at meal times ensuring that the highest standards are met
5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home
6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times

Hospitality Supervisor employer: The Cinnamon Care Collection

Rokewood Court is not just a care home; it's a vibrant community where our employees are valued and supported. As part of a Top 20 Care Home Group, we offer competitive pay, comprehensive benefits, and a culture that prioritises employee well-being and growth. Join us in creating a luxurious environment for our residents while enjoying opportunities for professional development and a rewarding career in hospitality.
The Cinnamon Care Collection

Contact Detail:

The Cinnamon Care Collection Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hospitality Supervisor

✨Tip Number 1

Familiarise yourself with the specific needs and expectations of a care home environment. Understanding the unique challenges and standards in hospitality within this sector will help you demonstrate your suitability for the role during any discussions.

✨Tip Number 2

Network with professionals in the care home industry. Attend relevant events or join online forums to connect with current employees or supervisors. This can provide you with insider knowledge and potentially a referral, which can significantly boost your chances.

✨Tip Number 3

Prepare to discuss your experience in budget management and team training. Be ready to share specific examples of how you've successfully managed budgets or improved team performance in previous roles, as these are key aspects of the Hospitality Supervisor position.

✨Tip Number 4

Showcase your passion for customer service. During any interactions, emphasise your commitment to ensuring high standards of care and satisfaction for residents. This will resonate well with the values of the care home and highlight your alignment with their mission.

We think you need these skills to ace Hospitality Supervisor

Strong Communication Skills
Team Management
Customer Service Excellence
Budget Control
Food Preparation and Presentation
Training and Development
Attention to Detail
Problem-Solving Skills
Time Management
Knowledge of Health and Safety Regulations
Organisational Skills
Interpersonal Skills
Adaptability
Conflict Resolution

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or catering management. Emphasise any previous roles where you managed budgets, trained staff, or ensured high customer satisfaction.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've maintained high standards in previous positions and how you can contribute to the team at Rokewood Court.

Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with team members, residents, and families in past experiences.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a supervisory role.

How to prepare for a job interview at The Cinnamon Care Collection

✨Showcase Your Experience

Be ready to discuss your previous roles in hospitality or catering management. Highlight specific examples where you successfully managed budgets, trained staff, or improved customer satisfaction.

✨Demonstrate Strong Communication Skills

Since the role requires interaction with team members, residents, and their families, practice articulating your thoughts clearly. Prepare to share instances where effective communication led to positive outcomes.

✨Understand the Company Values

Research Rokewood Court and its reputation as one of the UK’s best companies to work for. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.

✨Prepare Questions

Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture is the right fit for you.

Hospitality Supervisor
The Cinnamon Care Collection
Location: Croydon
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