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- Tasks: Be the friendly face of our care home and handle admin tasks.
- Company: Join a top-rated care home group recognized as one of the UK's best companies to work for!
- Benefits: Enjoy competitive pay, company perks, and a supportive work environment.
- Why this job: Make a difference in people's lives while developing valuable skills in a caring community.
- Qualifications: Strong customer service skills, IT literacy, and a professional phone manner are essential.
- Other info: Full-time hours with some weekend shifts; perfect for those looking to grow in a rewarding field.
Admin Assistant £12.02 per hour plus company benefits Full Time Hours to include some weekend working A Top 20 Care Home Group 2024! Awarded One Of The ‘UK’s Best Companies To Work For’ Heathland House is a stunning 66 bedded luxurious residential and dementia care home situated in Ferndown, Dorset. We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail. In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence. Main Responsibilities: Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents Organise internal meetings and ensure that any requirements have actioned Coordinate the staff meal process as applicable to the individual home Respond to any emergency situations as requested by the home Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintainedPerson Specification: Excellent customer service skills IT literacy – competent with the use of systems Previous telephone experience Professional telephone manner Knowledge of general administration Good communication skills Neat and well presented Excellent written and verbal English
Admin Assistant employer: The Cinnamon Care Collection
Contact Detail:
The Cinnamon Care Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant
✨Tip Number 1
Familiarize yourself with the specific software and systems commonly used in care home administration. This will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Being able to greet visitors warmly and handle inquiries smoothly is crucial for this position.
✨Tip Number 3
Research common HR-related tasks and familiarize yourself with the recruitment process. Understanding how to sift CVs and verify ID documents will give you an edge during the interview.
✨Tip Number 4
Prepare to discuss your experience with financial aspects of administration. Highlight any relevant experience you have, as this will show that you can cover for the Administrator when needed.
We think you need these skills to ace Admin Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and customer service. Emphasize your IT skills and any previous roles that involved HR-related tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your attention to detail and professional telephone manner.
Highlight Relevant Experience: In your application, focus on experiences that demonstrate your ability to handle reception duties, manage administrative tasks, and provide excellent customer service. Use examples to illustrate your skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A neat and well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Cinnamon Care Collection
✨Showcase Your Customer Service Skills
Since the role involves being the first point of contact, it's crucial to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you successfully handled inquiries or resolved issues, showcasing your ability to remain professional and courteous.
✨Highlight Your IT Proficiency
The job requires good IT experience, so be ready to discuss your familiarity with various systems and software. Mention specific tools you've used in previous roles and how they helped you perform administrative tasks efficiently.
✨Prepare for HR-Related Questions
As the position involves HR-related administration duties, brush up on your knowledge of recruitment processes and documentation. Be prepared to discuss your experience with sifting CVs, chasing references, and verifying ID documents.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. During the interview, provide examples of how you've ensured accuracy in your work, whether it’s in maintaining records, organizing meetings, or managing correspondence. This will show that you can handle the responsibilities effectively.
