At a Glance
- Tasks: Manage SME client relationships, ensuring high-quality service and identifying growth opportunities.
- Company: Cigna Healthcare, a global leader in health services with a trusted reputation.
- Benefits: Competitive salary, private medical insurance, and educational development programmes.
- Other info: Multicultural and hybrid working environment with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact in transforming healthcare.
- Qualifications: Experience in account management or sales with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.
About The Role
You will manage a portfolio of SME clients, focusing on retaining and growing relationships while delivering consistent, high‑quality service. In a fast‑paced and evolving environment, you will act as a key point of contact for clients and brokers, ensuring their needs are understood and addressed effectively.
What You’ll Do
- Deliver against retention and growth targets across your assigned client portfolio
- Build strong, consultative relationships with clients and brokers to understand needs and identify opportunities
- Take ownership of day-to-day client servicing, resolving queries and ensuring commitments are met
- Proactively identify upsell opportunities and contribute to growth targets
- Communicate updates on products, processes, and regulatory changes clearly and effectively
- Manage and resolve escalations, ensuring a positive client experience
- Maintain accurate records of renewals and client activity in internal systems
What You’ll Bring
- Experience in account management or sales, with a focus on client relationships
- Proven ability to influence, negotiate, and communicate with a range of stakeholders
- Experience delivering customer‑focused solutions based on client needs
- Strong organisational skills with the ability to manage competing priorities
- Confidence presenting information clearly to clients and partners
- Ability to travel as part of the role
Soft Skills
- Strong communication and interpersonal skills
- Problem‑solving and decision‑making capability
- Ability to manage priorities and meet deadlines in a dynamic environment
- Ownership and accountability for outcomes
- Attention to detail and follow‑through
- Ability to build trust and maintain relationships
Technical / Functional Skills
- Account management and client servicing
- Data collation and basic statistical analysis
- Use of CRM systems (e.g., Salesforce)
- Understanding of client lifecycle, renewals, and upselling
- Presentation and stakeholder engagement
Nice to Have (optional)
- Experience working with brokers or intermediaries
- Exposure to international health insurance or benefits
- Experience in a matrixed or global organisation
- Familiarity with regulatory changes impacting healthcare or insurance
Why Join Us
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
SME Client Manager in Greenock employer: The Cigna Group
Cigna Healthcare is an exceptional employer, offering a dynamic and multicultural working environment that fosters employee growth and development. With competitive salaries, comprehensive wellbeing benefits, and a commitment to diversity, Cigna empowers its employees to thrive while making a meaningful impact in the healthcare industry. As a SME Client Manager, you will enjoy the opportunity to build strong client relationships and contribute to innovative solutions in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land SME Client Manager in Greenock
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. The more people know you’re looking for a role, the better your chances of landing that SME Client Manager position.
✨Tip Number 2
Prepare for those interviews by researching Cigna Healthcare inside out. Understand their values, recent news, and how they operate globally. This will help you tailor your responses and show you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You’ll want to clearly communicate your experience in account management and client servicing. Highlight specific examples where you’ve built strong relationships and delivered customer-focused solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining Cigna Healthcare.
We think you need these skills to ace SME Client Manager in Greenock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the SME Client Manager role. Highlight your experience in account management and client relationships, as these are key to what we’re looking for at Cigna Healthcare.
Showcase Your Skills:Don’t forget to emphasise your strong communication and problem-solving skills. We want to see how you can influence and negotiate with clients and brokers, so give us examples of when you've done this successfully.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate a well-structured application!
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Cigna Group
✨Know Your Clients
Before the interview, research Cigna Healthcare and their SME client base. Understand their services and how they cater to different client needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your consultative approach and how you've identified opportunities for upselling or improving client satisfaction. This is crucial for a role focused on managing and growing client portfolios.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you've resolved client issues or escalations effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Clearly and Confidently
Practice presenting information about products and processes as if you were explaining them to a client. Clear communication is key in this role, so ensure you can articulate your thoughts confidently and concisely during the interview.
