Large Corporate Client Executive - Dutch or Italian speaker in Greenock

Large Corporate Client Executive – Dutch or Italian speaker

Join to apply for the Large Corporate Client Executive – Dutch or Italian speaker role at The Cigna Group.

About Us

Cigna Healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients worldwide. We deliver quality health care through choice, predictability, affordability, and integrated capabilities and connected, personalized solutions that advance whole person health. Our mission is to help our customers improve their health, well‑being, and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels, and emotional health issues.

Position Summary

Within the employer health benefits segment this role will work alongside the client management team supporting them in managing their client and broker relationships. It requires consultative thinking when decisions are needed in real time for brokers or clients, including how benefits are administered across platforms, the intricacies of specific products, and how our networks work. The person in this role must balance capability with client desire, set expectations appropriately with new and existing clients, and provide client and broker support in service, maintenance, and penetration. They respond to moderately complex inquiries, solve problems, ensure client satisfaction with products and service, and coordinate with client management to meet needs and avert potential problems. The role completes day‑to‑day Client Account Support tasks without immediate supervision.

Duties And Responsibilities

• Demonstrates thorough business knowledge about product and service offerings and supports rollout of organisational initiatives
• Exercises consultative thinking when decisions are needed in real time for brokers or clients
• Responsible for resolving complex inquiries, delegated tasks, solving non‑routine problems, and ensuring satisfaction with products and service for the Large Corporate Client Management team.
• Develops an individual relationship with and interacts directly with strategic clients and brokers
• Might be required to travel alongside the Client Manager to attend and present topics in internal and external client meetings
• Organises and facilitates the WebEx for Client or Broker meetings
• Provides point of contact backup telephonic and email support for client manager
• Provides response to emails and/or voicemail within 24 hours
• Complies with all mandatory training to broaden knowledge base and gain expertise, completed on time by deadlines with expected passing requirements
• Day‑to‑day administrative tasks
• Will work as a Cigna Global broker advocate as an internal partner to support high broker touch points
• Supports all ad‑hoc Client Management Salesforce.com reporting requests.
• Might act as a technical resource that will create and maintain training materials.

Role Requirements/Attributes For Success

• Demonstrated solid performance in a client or customer facing role for at least 2 years
• Fluency in Dutch and English, or Italian and English, is essential for this role.
• Highly responsive, ability to work in a fast‑paced environment, resourceful, anticipates needs, nimble learner
• Advantageous to have knowledge of Cigna products and administrative processes
• Excellent verbal/written communication and data presentation skills
• Thorough understanding of multiple software and system‑based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, Outlook)
• Demonstrated mastery of written and verbal communication skills and critical thinking
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Capable of prioritising workloads to achieve/exceed tight deadlines

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.