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- Tasks: Provide top-notch customer service and support clients with their health benefits.
- Company: Join Cigna, a global leader in healthcare with a focus on improving lives.
- Benefits: Enjoy competitive salary, hybrid working, 30 days holiday, and more perks.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Fluency in Spanish, German, or Dutch plus English; strong communication skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for helping others and ensuring customers have the best experience possible? Cigna is recruiting for multilingual Customer Service Representatives to join our Customer Service team. These permanent roles support clients across the globe, and we’re actively seeking candidates with strong language capabilities—specifically Spanish, German, or Dutch, alongside fluency in English. If you enjoy working in an international environment and using your language skills daily, we’d love to hear from you.
What You’ll Do
As a Customer Service Representative with Cigna, you will be the first point of telephone, email or chat contact for our global members who have private medical insurance with us. We are keen to speak to you if you are a ‘people person’ with a passion for helping others, a service-driven mindset and an empathetic nature, as you will be supporting customers who may be experiencing exceptionally difficult times. This is an excellent opportunity for customer-focused, enthusiastic, motivated, and driven individuals to join our Customer Service Team within Cigna.
What We Require
- Able to commit to 35 hours per week.
- Able to commit to 8 weeks onsite induction training from start date based in our Greenock office.
- Available to work shifts between Mon-Sunday 7am-11pm, on a 3 week rotational pattern (shifts are 7am-3pm, 8am-4pm, 2pm-10pm and 3pm-11pm). You will work 1 weekend in 3/4.
- Able to travel to Cigna's Office in Greenock, Scotland full time initially for 5-6 months until your reach competency level; following this we have a flexible in-office approach with 2 days in office as a minimum expectation and the remainder WFH as you desire.
Main Duties / Responsibilities
- Provide the highest levels of customer service, striving for first contact resolution, and processing dental/vision and medical claims in line with the customer’s benefits.
- Ensure that all operating procedures and regulations are followed in line with the policy terms and conditions.
- Provide quality advice and information to customers and colleagues regarding their health benefits.
- Monitor turnaround times to ensure contacts/claims are settled within required timescales.
- Build relationships with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits, and reaching out to relevant service partners where necessary.
- Actively support all team members and provide resources to enable all operational goals to be achieved.
- Carry out any ad-hoc tasks as required to meet the business needs.
What You’ll Bring
- A passion for providing outstanding customer service in a fast-paced environment and ability to work towards targets.
- Fluent in Spanish, German or Dutch + English.
- Solid IT skills with ability to utilise MS Office and in-house systems.
- Exceptional interpersonal skills with good verbal and written communication.
- Ability to organise, prioritise and manage workload to meet individual and team targets in a fast-paced environment.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Must possess excellent attention to detail, with a high level of accuracy.
- Ability to work under own initiative and proactive in recommending and implementing process improvements.
What’s in it for you?
- Competitive salary.
- Hybrid working: Enjoy working from the comfort of your home, with occasional visits to our Greenock office.
- IT equipment is provided to allow you to work from home.
- 30 days holiday per year: plus, the option to buy/sell annual leave.
- Bonus: the opportunity to earn an annual bonus.
- Pension: auto-enrolment with a generous contribution from us.
- Free Car Parking.
- Private Medical and Dental Insurance: option to add a partner or dependents.
- Life Assurance.
- Travel Insurance.
- Flexible dress code: comfortable and effective in your role.
- Plus, much more…
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Customer Service Representative - German/Spanish/Dutch in Greenock employer: The Cigna Group
Contact Detail:
The Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - German/Spanish/Dutch in Greenock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cigna. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle difficult situations with customers.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Spanish, German, or Dutch, be ready to demonstrate your language abilities during the interview. You might even want to prepare a few phrases in the language you're most comfortable with.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - German/Spanish/Dutch in Greenock
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've helped others and made a difference in their experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your language skills and relevant experience. We want to know how your background aligns with what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Cigna Group
✨Know Your Languages
Since this role requires fluency in Spanish, German, or Dutch alongside English, make sure you brush up on your language skills. Prepare to demonstrate your proficiency during the interview by engaging in conversations or answering questions in your chosen language.
✨Showcase Your Customer Service Skills
Cigna is looking for a ‘people person’ who thrives in customer service. Think of specific examples from your past experiences where you provided exceptional service or resolved difficult situations. Be ready to share these stories to highlight your empathetic nature and problem-solving abilities.
✨Understand the Role and Company
Do your homework on Cigna and the responsibilities of a Customer Service Representative. Familiarise yourself with their services and values. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Shift Work Questions
Since the position involves working shifts, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and ensure you can commit to the required hours, including weekends. This shows that you are serious about the role and ready to adapt.