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- Tasks: Provide exceptional customer service via phone, email, and chat to support global clients.
- Company: Join Cigna, a leader in healthcare with a commitment to better health for all.
- Benefits: Enjoy competitive salary, hybrid working, 30 days holiday, and more perks.
- Why this job: Make a real difference by helping customers navigate their health insurance needs.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible dress code and supportive team environment for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for helping others and ensuring customers have the best experience possible? We have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting clients from across the Globe. As a Customer Service Representative with Cigna, you will be the first point of telephone, email or chat contact for our global members who have private medical insurance with us. We are keen to speak to you if you are a ‘people person’ and have a passion for helping others with an inherent service driven mindset and an empathetic nature as you will be supporting customers who may be experiencing exceptionally difficult times. Previous experience in Customer Service isn’t essential as we provide 5 weeks of classroom training to set you up for success in your new role.
What We Require
- Able to commit to 35 hours per week.
- Able to commit to 8 weeks onsite induction training from start date based in our Greenock office.
- Available to work shifts between Mon–Sun 7am–11pm on a 3‑week rotational pattern; shifts are 7am–3pm, 8am–4pm, 2pm–10pm and 3pm–11pm. You will work 1 weekend in 3/4.
- Able to travel to Cigna's Office in Greenock, Scotland full time initially for 5‑6 months until reaching competency level; following this we have a flexible in‑office approach with a minimum of 2 days in office and the remainder WFH as you desire.
What You’ll Do
Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction by handling enquiries and claims processing in an efficient and timely manner. The successful applicant will offer the highest possible level of service via phone, e‑mail, and chat channels to our existing and potential customers, seeking first‑contact resolution at all possible opportunities. This is an excellent opportunity for customer‑focused, enthusiastic, motivated, and driven individuals to join our Customer Service Team within Cigna.
Main Duties / Responsibilities
- Provide the highest levels of customer service, striving for first‑contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer’s benefits.
- Ensure that all operating procedures and regulations are followed in line with the policy terms and conditions.
- Providing quality advice and information to customers and colleagues regarding their health benefits.
- Monitor turn‑around times to ensure contacts/claims are settled within required time scales.
- Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits, and reaching out to relevant service partners where necessary.
- Actively support all team members and provide resources to enable all operational goals to be achieved.
- Carry out any ad‑hoc tasks as required to meet the business needs.
What You’ll Bring
- A passion for providing outstanding customer service in a fast‑paced environment and ability to work towards targets.
- Solid IT skills with ability to utilise MS Office and in‑house systems.
- Exceptional interpersonal skills with good verbal and written communication.
- Ability to organise, prioritise and manage workload to meet individual and team targets in a fast‑paced environment.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Must possess excellent attention to detail, with a high level of accuracy.
- Ability to work under own initiative and be proactive in recommending and implementing process improvements.
What’s in it for you? Benefits
- Competitive salary.
- Hybrid working: Enjoy working from the comfort of your home, with occasional visits to our Greenock office.
- IT equipment supplied to allow you to work from home.
- 30 days holiday per year, plus the option to buy/sell annual leave.
- Bonus: the opportunity to earn an annual bonus.
- Pension: auto‑enrolment and a generous contribution from us.
- Free car parking.
- Private medical and dental insurance with the option to add a partner or dependent(s) to your cover.
- Life assurance.
- Travel insurance: peace of mind while traveling abroad.
- Flexible dress code: It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it.
- Plus, much more…
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Customer Service Representative in Greenock employer: The Cigna Group
Contact Detail:
The Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Greenock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cigna. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle difficult situations with customers.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping others shine through. Share personal stories that highlight your customer service skills and your commitment to providing exceptional support.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re proactive!
We think you need these skills to ace Customer Service Representative in Greenock
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. Use examples from your past experiences that highlight your customer service skills and how you’ve made a difference for customers.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with what we’re looking for in a Customer Service Representative at Cigna.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through in your writing!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at The Cigna Group
✨Know the Company
Before your interview, take some time to research Cigna and its values. Understanding their commitment to customer service and how they support their clients will help you align your answers with what they’re looking for.
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Prepare examples from your past experiences where you’ve successfully helped someone or resolved a conflict. This will demonstrate your empathetic nature and service-driven mindset.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role. Practising how you would handle difficult situations or customer complaints can give you the confidence to respond effectively during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.