Project Manager (Agile/Business Change) in Glasgow

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do.

About the Role

The Project Manager leads the end-to-end delivery of small to complex business initiatives and Epics, driving business readiness across multiple business and technology teams to achieve measurable outcomes on time, within budget, and to agreed quality standards. This role can be based in either the Glasgow or Greenock office. Operating within an agile delivery model, the role partners closely with Product, Technology, Operations, and Enterprise functions and works with senior stakeholders to shape delivery strategy, manage risk, and enable informed and effective decision-making.

You’ll Be Responsible For:

• Owning end-to-end delivery of Epics, projects across business and technology domains, from initiation through transition into business-as-usual.
• Driving business readiness, ensuring all business and non-IT deliverables are planned, owned, and delivered alongside technology outcomes.
• Developing, maintaining, and actively managing integrated delivery plans, tracking progress against agreed outcomes, milestones, budget, and quality standards.
• Establishing and maintaining strong delivery governance, including RAID management, reporting cadence, metrics, and decision forums.
• Acting as the primary escalation point for business sponsors, senior stakeholders, and delivery partners.
• Building and sustaining trusted relationships across business, operations, Product, Technology, and Enterprise functions/stakeholders.
• Leading, motivating, and coordinating matrixed, virtual, and globally distributed teams across multiple workstreams.
• Clearly defining roles, responsibilities, dependencies, and expectations to enable effective execution.
• Owning financial management activities including support of business cases/cost-benefit analysis and alignment to approved business cases ensuring linkages to the financial plan, budgets.
• Identifying delivery risks, issues, and dependencies early, proposing and driving mitigation and trade-off options to protect value.
• Chairing or contributing to Steering Committee and senior leadership forums, providing clear, outcome-focused updates and decision support.
• Championing agile and SAFe ways of working while flexing delivery approach to suit business context, including Waterfall where required.
• Driving consistent use of delivery standards, tools, and metrics (e.g., Jira, MS Project, reporting dashboards, project management methodologies).
• Contributing to feasibility assessments, solution options, and strategic decision-making as required.
• Identifying and leading continuous improvement opportunities across delivery practices, governance, and operating models.

What You’ll Bring To The Role:

• Bachelor’s degree in business or related field.
• Knowledge of, qualifications and/or certifications in standard project management methodologies (PMP, MSP, Prince2, SAFe or equivalent).
• Previous experience in Epic / Program / Project Management and proven ability to deliver within different methodologies (i.e., Agile, Iterative & Incremental, Waterfall).
• Healthcare, insurance, or regulated-industry experience preferred but not essential.
• Experience working across global regions and cultures.
• Proven experience delivering complex projects, programmes, or Epics in a matrix organisation.
• Demonstrated leadership of cross-functional and virtual teams.
• Strong financial management and governance capability.
• Excellent stakeholder engagement and executive communication skills.
• Advanced skills in Microsoft Office tools; familiarity with Jira and delivery tooling.
• Proven ability to drive adoption and continual process improvement.
• Good understanding of IT delivery “ways of working” with multiple Scrum Teams and Release Trains is desirable but not a must.

Why You’ll Love Working Here:

• Competitive salary.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits.
• Educational Development Program.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.