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For Companies At a Glance
- Tasks: Support brokers with exceptional service and build long-term relationships.
- Company: Join Cigna Healthcare, a global leader in health services.
- Benefits: Enjoy competitive salary, private medical insurance, and educational development.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: Experience in customer service or medical administration preferred.
- Other info: Dynamic, multicultural environment with a focus on well-being and work-life balance.
The predicted salary is between 30000 - 40000 £ per year.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well‑being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do.
About The Role
Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end‑to‑end broker service process for our intermediaries. Your hours will be 9‑5 pm but could change to rotating shift basis between the hours of 7 am and 6 pm, with substantial notice.
You’ll Be Responsible For:
- Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long‑term relationships.
- Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines.
- Ability to work under own initiative, monitoring and managing both your own and the central team inbox.
- Meet and exceed service targets including call volumes, talk time, and first‑contact resolution.
- Collaborate with internal departments to ensure your dedicated broker needs are met efficiently and effectively.
- Identify and recommend process improvements to ensure our broker processes continue to evolve, and in turn improve the brokers overall experience.
- Support team goals by helping and sharing knowledge across the team.
- Ability to organise, prioritise and manage workflow to meet individual and team requirements.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Providing regular updates to your dedicated accounts, based on account performance from a service perspective.
What You’ll Bring To The Role:
- Previous experience in medical administration or customer service focused organisation.
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- B2B experience preferred but not necessary.
- Proven experience in managing accounts and building strong client relationships.
Why You’ll Love Working Here:
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
Broker Sales Support Executive in Glasgow employer: The Cigna Group
Contact Detail:
The Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Sales Support Executive in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cigna on LinkedIn. Ask them about their experiences and any tips they might have for landing the Broker Sales Support Executive role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and broker support. Think about your past experiences and how they align with what Cigna is looking for. We want to hear how you’ve handled challenges and built relationships in previous roles!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office or managing accounts, be ready to discuss specific examples. We love seeing candidates who can demonstrate their abilities through real-life scenarios that relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Cigna and being part of our mission to improve healthcare. Let’s make it happen together!
We think you need these skills to ace Broker Sales Support Executive in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Broker Sales Support Executive role. Highlight your relevant experience in medical administration or customer service, and show us how you can meet those targets and manage multiple priorities.
Showcase Your Skills: We want to see your proficiency in Microsoft Office applications and any B2B experience you might have. Don’t forget to mention your ability to build strong client relationships and how you've successfully managed accounts in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you fit into our team and culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Cigna Group
✨Know Your Stuff
Before the interview, make sure you understand Cigna Healthcare's mission and values. Familiarise yourself with their services and how they impact brokers. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills and ability to manage accounts. Think about times when you exceeded targets or improved processes, as these are key aspects of the Broker Sales Support Executive role.
✨Ask Smart Questions
During the interview, ask insightful questions about the team dynamics and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's goals and the company's mission.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to broker support. Practice responses that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for delivering exceptional service.