At a Glance
- Tasks: Support brokers with accurate and timely responses while managing multiple tasks.
- Company: Join Cigna Healthcare, a global leader in health services with a positive culture.
- Benefits: Enjoy competitive pay, private medical insurance, and educational development opportunities.
- Other info: Flexible part-time role with 21 hours per week and excellent career growth potential.
- Why this job: Make a meaningful impact in healthcare while growing your career in a supportive environment.
- Qualifications: Experience in customer service or administrative roles; strong attention to detail required.
The predicted salary is between 12 - 15 € per hour.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well‑being, and peace of mind of those we serve. You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first.
About The Role
This role ensures brokers receive accurate, timely, and compliant support across operational, administrative, and billing activities. It is a part‑time position working 21 hours per week and protects data quality, supports regulatory obligations, and maintains trusted broker relationships in a fast‑paced environment.
What You’ll Do
- Act as a reliable point of contact for broker enquiries, providing clear and accurate responses within agreed service levels.
- Resolve routine broker queries independently while identifying and escalating more complex or higher‑risk issues appropriately.
- Process broker requests such as enrolments, amendments, and cancellations with a strong focus on accuracy and compliance.
- Maintain complete and up‑to‑date broker and client records across multiple systems, ensuring data integrity at all times.
- Work closely with internal teams to support billing queries, reconciliations, and issue resolution where applicable.
- Identify recurring issues or process gaps and contribute ideas that support service quality and operational improvements.
- Follow work through to completion, balancing multiple priorities and responding effectively to time‑sensitive work.
What You’ll Bring
- Experience in an administrative, operations, broker support, or customer service environment.
- A consistent focus on accuracy, quality, and meeting regulatory or governance standards.
- Confidence managing multiple tasks while maintaining attention to detail.
- A professional and customer‑focused approach when working with internal and external stakeholders.
- GCSEs (or equivalent) including English and Mathematics.
Skills
Soft Skills- Clear and professional verbal and written communication.
- Problem‑solving and analytical thinking.
- Adaptability in changing priorities and evolving processes.
- Ownership, accountability, and follow‑through.
- Collaboration and respectful relationship‑building.
- Competent use of Microsoft Office tools, including Outlook, Word and Excel.
- Ability to work across operational systems and maintain accurate records.
- Understanding of service level expectations and data quality standards.
Nice to Have
- Experience working in a regulated environment.
- Knowledge of broker support, billing, finance, insurance, or enrolment processes.
- Awareness of operational risk, controls, or audit requirements.
- Exposure to FCA‑regulated or compliance‑driven settings.
Why Join Us
- Competitive salary.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee Wellbeing Benefits.
- Educational Development Program.
Legal statement: Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email SeeYourselfEMEA@cigna.com for support.
Broker Support Representative - Part-time employer: The Cigna Group
Cigna Healthcare is an exceptional employer that prioritises employee well-being and professional growth within a supportive, multicultural environment. As a part-time Broker Support Representative, you will benefit from a competitive salary, private medical insurance, and access to educational development programmes, all while contributing to a mission-driven organisation that values trust and collaboration. Join us in making a meaningful impact on the health and peace of mind of our global customers.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Support Representative - Part-time
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Cigna's values and mission. Show us how your skills align with their focus on trust and collaboration. Tailor your answers to reflect that you’re all about meaningful change!
✨Tip Number 3
Practice common interview questions, but don’t just memorise answers. We want to see your personality shine through! Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Broker Support Representative - Part-time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Broker Support Representative role. Highlight your experience in administrative or customer service environments, and show how your skills align with what we’re looking for at Cigna.
Showcase Your Attention to Detail:Since accuracy is key in this role, give examples of how you've maintained high standards in your previous work. Whether it’s managing records or resolving queries, let us know how you’ve kept things on point!
Communicate Clearly:We value clear communication, so make sure your written application reflects that. Use professional language, but don’t be afraid to let your personality shine through. We want to see who you are!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Cigna Group
✨Know Your Stuff
Before the interview, make sure you understand Cigna Healthcare's mission and values. Familiarise yourself with their services and how they support brokers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your experience in administrative or customer service roles. Be ready to discuss specific examples where you've demonstrated accuracy, problem-solving, and effective communication. This is your chance to show how your skills align with what Cigna is looking for.
✨Prepare for Common Questions
Think about how you would handle typical broker queries or operational challenges. Prepare answers that reflect your ability to manage multiple tasks while maintaining attention to detail. Practising these responses can help you feel more at ease during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you determine if Cigna is the right fit for you.
