Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage broker accounts and deliver exceptional service while building strong relationships.
- Company: Join Cigna, a leading global health insurer with a progressive culture.
- Benefits: Enjoy competitive pay, career growth, and a dynamic team environment.
- Why this job: Make a real impact in healthcare while developing your professional skills.
- Qualifications: Experience in customer service or medical administration is preferred.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company.
We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organization, within a dynamic team environment where there are tangible progression opportunities.
The Position: Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end to end broker service process for our CGHO intermediaries.
You will work on a rotating shift basis between the hours of 7am and 8pm, including:
- 7:00am – 4:00pm
- 9:00am – 5:00pm
- 12:00pm – 8:00pm
Experience Required:
- A minimum of 12 months experience in medical administration or customer service focused organisation.
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- B2B experience preferred but not necessary
- Proven experience in managing accounts and building strong client relationships.
Skills:
- Strong relationship management and interpersonal skills.
- Excellent attention to detail and high accuracy.
- Confident communicator with strong written and verbal skills.
- Comfortable and confident in proactive outreach via telephone to resolve broker enquiries and strengthen relationships.
- Proficient in Microsoft Office applications.
- Self-starter with the ability to work independently and contribute to team success
Responsibilities:
- Serve as a dedicated account manager for brokers, delivering exceptional service and fostering long-term relationships.
- Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines.
- Ability to work under own initiative, Monitoring and managing both your own and the central team inbox.
- Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
- Collaborate with internal departments to ensure broker needs are met efficiently and effectively.
- Identify and recommend process improvements to enhance broker experience.
- Support team goals by providing assistance and sharing knowledge across the team.
- Ability to organise, prioritise and manage workflow to meet individual and team requirements.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support.
#J-18808-Ljbffr
Broker Account Manager employer: The Cigna Group
Contact Detail:
The Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cigna on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your relationship management skills.
✨Tip Number 3
Show off your Microsoft Office skills! During the interview, be ready to discuss how you've used these tools in past roles. It’s a great way to demonstrate your attention to detail and ability to manage multiple priorities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, just like they want in a Broker Account Manager!
We think you need these skills to ace Broker Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Broker Account Manager role. Highlight your experience in medical administration or customer service, and don’t forget to showcase your relationship management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Cigna and how your skills align with the job description. Be sure to mention any relevant B2B experience or account management successes you've had.
Showcase Your Communication Skills: As a Broker Account Manager, strong communication is key. In your application, demonstrate your written and verbal skills. Whether it's through your CV, cover letter, or any additional documents, make sure your personality and professionalism come through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at The Cigna Group
✨Know Your Stuff
Before the interview, make sure you understand Cigna's services and values. Familiarise yourself with their approach to broker relationships and how they empower clients. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in medical administration or customer service. Prepare specific examples of how you've managed accounts and built strong relationships. Highlight any achievements that demonstrate your ability to meet targets and handle multiple priorities.
✨Practice Your Communication Skills
Since the role requires confident communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on being concise while still providing enough detail to showcase your skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about team dynamics, opportunities for progression, or how success is measured in the role. It shows you're engaged and serious about contributing to the team.
