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- Tasks: Manage client invoicing and support across departments while building strong relationships.
- Company: Cigna is a leading healthcare provider focused on improving lives globally.
- Benefits: Enjoy hybrid working, with at least 2 days in the Greenock office.
- Other info: Entry-level position with opportunities for career advancement in finance.
- Why this job: Join a dynamic team dedicated to customer satisfaction and personal growth.
- Qualifications: Strong numerical skills and MS Excel proficiency are essential; experience preferred but not required.
The predicted salary is between 30000 - 42000 £ per year.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well‑being, and peace of mind of those we serve. You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work. We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About The Role
As a Premium Billing Analyst, you support the accurate and timely invoicing of clients, helping ensure premiums are billed correctly and in line with agreed processes. This role plays an important part in client experience, requiring ownership, attention to detail, and the ability to manage work in a fast‑paced, changing environment.
What You’ll Do
- Manage a portfolio of clients, ensuring invoices are issued accurately and on time according to agreed billing schedules
- Set up and maintain group information within billing and administration systems to support correct invoicing outcomes
- Create manual invoices when required, ensuring accuracy and appropriate documentation
- Respond to invoicing queries, working with internal teams and IT to investigate issues and see them through to resolution
- Proactively explain invoices to clients, helping them understand what has been billed and why
- Produce and share invoicing, commission, and credit control reports to support business needs
- Monitor and follow up on outstanding premiums in line with credit control procedures
What You’ll Bring
- Experience in billing, invoicing, or administration in an operational or finance environment
- Strong numerical ability with a consistently high level of accuracy
- Education to Higher Grade standard or equivalent, including Mathematics and English
- Confidence using common PC applications, including Excel and Word
- Ability to manage competing priorities and meet turnaround times
- A customer‑focused approach to handling queries and resolving issues
Soft Skills
- Clear written and verbal communication
- Strong interpersonal skills and relationship management
- Problem‑solving and follow‑through
- Ability to work independently while collaborating with others
- Comfort working under pressure and adjusting priorities
Technical / Functional Skills
- Invoicing and billing processes
- Data accuracy and reconciliation
- Reporting and basic data analysis
- Use of billing and administration systems
Nice to Have
- Experience in healthcare, insurance, or financial services environments
- Exposure to commission processing or broker payments
- Experience supporting credit control activities
- Familiarity working across multiple systems
Why Join Us
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program to support learning and career growth
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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Billing Administrator employer: The Cigna Group
Contact Detail:
The Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Familiarise yourself with Cigna's services and values. Understanding their approach to client care and billing will help you tailor your conversations during interviews, showing that you're genuinely interested in the role and the company.
✨Tip Number 2
Brush up on your Excel skills, especially V Look Ups and Pivot Tables. You might be asked to demonstrate these skills during the interview, so practice using them in real-world scenarios to showcase your proficiency.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Think of specific examples where you've successfully resolved issues, particularly in a billing or customer service context, as this will highlight your suitability for the role.
✨Tip Number 4
Network with current or former employees of Cigna if possible. They can provide valuable insights into the company culture and expectations, which can help you stand out during the application process.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasise your numerical aptitude and advanced MS Excel skills, particularly V Look Ups and Pivot Tables. These are crucial for the Billing Administrator role at Cigna.
Tailor Your CV: Customise your CV to reflect your experience in billing or finance roles, even if it's limited. Include any relevant coursework or projects that demonstrate your analytical skills and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, especially your ability to manage client relationships and resolve invoicing queries.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is key in this role. A polished application reflects your professionalism.
How to prepare for a job interview at The Cigna Group
✨Show Off Your Excel Skills
Since the role requires advanced MS Excel skills, be prepared to discuss your experience with V Look Ups and Pivot Tables. You might even want to bring examples of how you've used these functions in previous roles or projects.
✨Demonstrate Your Numerical Aptitude
The job emphasises a high numerical aptitude, so brush up on your basic maths skills. Be ready to tackle any numerical questions during the interview to showcase your confidence and competence.
✨Prepare for Client Interaction Scenarios
As the role involves liaising with clients, think of examples where you've successfully built relationships or resolved issues. This will demonstrate your strong interpersonal skills and customer-focused approach.
✨Understand the Company and Its Values
Research The Cigna Group and its commitment to healthcare and wellbeing. Being able to articulate why you want to work there and how you align with their values can set you apart from other candidates.