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- Tasks: Manage client invoicing and ensure accurate billing processes.
- Company: Join Cigna Healthcare, a global leader in health services.
- Benefits: Enjoy competitive salary, private medical insurance, and educational development.
- Other info: Multicultural, hybrid work culture with excellent career growth opportunities.
- Why this job: Make a real impact on client experiences in a supportive environment.
- Qualifications: Experience in billing or administration with strong numerical skills.
The predicted salary is between 30000 - 40000 £ per year.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well-being, and peace of mind of those we serve. You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work.
About The Role
As a Premium Billing Analyst, you support the accurate and timely invoicing of clients, helping ensure premiums are billed correctly and in line with agreed processes. This role plays an important part in client experience, requiring ownership, attention to detail, and the ability to manage work in a fast-paced, changing environment.
What You’ll Do
- Manage a portfolio of clients, ensuring invoices are issued accurately and on time according to agreed billing schedules.
- Set up and maintain group information within billing and administration systems to support correct invoicing outcomes.
- Create manual invoices when required, ensuring accuracy and appropriate documentation.
- Respond to invoicing queries, working with internal teams and IT to investigate issues and see them through to resolution.
- Proactively explain invoices to clients, helping them understand what has been billed and why.
- Produce and share invoicing, commission, and credit control reports to support business needs.
- Monitor and follow up on outstanding premiums in line with credit control procedures.
What You’ll Bring
- Experience in billing, invoicing, or administration in an operational or finance environment.
- Strong numerical ability with a consistently high level of accuracy.
- Education to Higher Grade standard or equivalent, including Mathematics and English.
- Confidence using common PC applications, including Excel and Word.
- Ability to manage competing priorities and meet turnaround times.
- A customer-focused approach to handling queries and resolving issues.
Soft Skills
- Clear written and verbal communication.
- Strong interpersonal skills and relationship management.
- Problem-solving and follow-through.
- Ability to work independently while collaborating with others.
- Comfort working under pressure and adjusting priorities.
Technical / Functional Skills
- Invoicing and billing processes.
- Data accuracy and reconciliation.
- Reporting and basic data analysis.
- Use of billing and administration systems.
Nice to Have
- Experience in healthcare, insurance, or financial services environments.
- Exposure to commission processing or broker payments.
- Experience supporting credit control activities.
- Familiarity working across multiple systems.
Why Join Us
- Competitive salary.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee Wellbeing Benefits.
- Educational Development Program to support learning and career growth.
Billing Administrator employer: The Cigna Group
Contact Detail:
The Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those at Cigna. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Cigna's values and mission. Show us how your skills align with our goal of improving health and well-being. We love candidates who resonate with our culture!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles there, including the Billing Administrator position.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Administrator role. Highlight your experience in billing, invoicing, or administration, and don’t forget to showcase your strong numerical ability and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with Cigna's mission. Keep it clear and concise, and let your personality come through.
Showcase Your Soft Skills: Cigna values clear communication and relationship management. In your application, mention specific examples of how you've successfully handled queries or resolved issues in the past. This will show that you’re customer-focused and ready to contribute!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at The Cigna Group
✨Know Your Numbers
As a Billing Administrator, you'll need to demonstrate strong numerical skills. Brush up on your maths and be ready to discuss how you've handled invoicing or billing in the past. Prepare examples that showcase your attention to detail and accuracy.
✨Master the Art of Communication
Clear communication is key in this role. Think about how you can explain complex billing issues simply. During the interview, practice articulating your thoughts clearly and confidently, as this will show your potential employer that you can handle client queries effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific instances where you've resolved billing issues or improved processes. Highlight your ability to work under pressure and manage competing priorities, as these are crucial in a fast-paced environment like Cigna Healthcare.
✨Familiarise Yourself with the Company
Research Cigna Healthcare's mission and values. Understand their approach to client care and how your role as a Billing Administrator fits into that. This knowledge will not only help you answer questions but also show your genuine interest in the company and its culture.