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- Tasks: Support ecclesiastical leaders through calls, messages, and emails in a contact centre environment.
- Company: Join The Church of Jesus Christ of Latter-day Saints, dedicated to building the Lord’s Kingdom.
- Benefits: Enjoy a full-time role with opportunities for personal growth and community impact.
- Why this job: Be part of a supportive team making a difference in people's lives while developing your skills.
- Qualifications: Foundation Degree or equivalent, 3 years in customer relations, strong communication skills required.
- Other info: Multilingual candidates preferred; knowledge of Church structure is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Leader Support Specialist | High Wycombe (United Kingdom) | 40 Hours (Full Time) | Permanent
To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.
Job Description
This position is going to support the Leader Member Support Department in the Europe North Area. For the Europe North Area offices located in the town of High Wycombe northwest of London, we are hiring highly motivated people who wish to give their contribution to the cause of the building of the Lord’s Kingdom.
Responsibilities
We are recruiting Support Specialists to support the growing Leader Member Support Department in the Europe North Area. The successful individuals will become a member of a small team integral to supporting the leaders serving in the Europe North Area.
- Acts as primary point of contact and serves as an advocate for ecclesiastical leaders in their assigned area and language (Bishops, ward and stake clerks).
- This support will be provided through a contact centre type of environment. Specialists will respond to calls, messages or emails received from leaders and provide education on new systems and processes as applicable. Seek to understand the leader challenges and analyse the best way to resolve all issues completely and timely with little help. (Answers may not always exist.)
- They are to use their knowledge, systems and help from the collaboration cloud (GSD and Area personnel) to resolve all issues.
- This involves resolving technical, processes and administrative enquiries via phone and email.
- Work with the Global Services Department (GSD) and Area personnel as needed.
- They are expected to provide complete resolution and show ownership with Christlike service. This is an individual contributor role.
- May assist in creating specific training and self- help material for them.
- Look for ways to improve processes and provide feedback to the Area Leader Support Manager.
- Due to the nature of the work, this role requires flexibility, including later start times and some evening hours, as well as the ability to support team needs.
Qualifications
Required
- Legal right to work in the United Kingdom (required)
- Reside or be willing to relocate to within an hour\’s commute of the Area Office located in High Wycombe
- Strong commitment to the mission and values of The Church of Jesus Christ of Latter‑day Saints and be worthy of a Temple Recommend.
- Foundation Degree or equivalent education in a post high school environment
- A minimum of 3 years of work experience in a field related to Customer relationship or Customer Experience, or combination of education and applicable experience for a total of 5 years.
- Strong listening skills to understand the customer’s needs and know how to help them.
- Good customer focused approach to finding solutions and working with leaders.
- Ability to provide feedback on processes to help make changes and improvements.
- To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment.
- Strong communication skill both written and spoken in English.
Preferred
- Knowledge of Church organization and leaders’ responsibilities an advantage
- Experience working in a contact centre or support environment preferred.
- Proficiency with Customer Relationship Management (CRM) tools; experience with ServiceNow is an advantage.
- Knowledge of Church structure, administrative functions, and interdepartmental collaboration is highly desirable.
- Strong communication skills in both written and spoken Portuguese and English preferred.
- Multilanguage is preferred including Portuguese, Nordic Languages, Baltic Languages
- Job Identification 372608
- Job Category AO – Administration/Operations
- Posting Date 01/09/2026, 10:33 AM
- Locations A3 Glory Park Avenue , High Wycombe, Buckinghamshire, HP10 0DF, GB (Hybrid)
- Apply Before 01/31/2026, 12:00 AM
- Job Schedule Full time
- Regular or Temporary Regular
- Worker Type Employee
- Number of Openings 1
- PostingNotice/MoreInfo Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.
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Leader Support Specialist | High Wycombe (United Kingdom) | 40 Hours (Full Time) | Permanent employer: The Church of Jesus Christ of Latter-day Saints
Contact Detail:
The Church of Jesus Christ of Latter-day Saints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leader Support Specialist | High Wycombe (United Kingdom) | 40 Hours (Full Time) | Permanent
✨Tip Number 1
Familiarise yourself with the mission and values of The Church of Jesus Christ of Latter-day Saints. Understanding their core beliefs will not only help you align your responses during interviews but also demonstrate your commitment to their cause.
✨Tip Number 2
Brush up on your customer service skills, especially in a contact centre environment. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past, as this role heavily relies on effective communication and problem-solving.
✨Tip Number 3
If you have experience with Customer Relationship Management (CRM) tools, particularly ServiceNow, make sure to highlight this in conversations. Being proficient in these systems can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of The Church of Jesus Christ of Latter-day Saints. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Leader Support Specialist role.
We think you need these skills to ace Leader Support Specialist | High Wycombe (United Kingdom) | 40 Hours (Full Time) | Permanent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Leader Support Specialist position. Tailor your application to highlight how your experience aligns with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer relationship experience and any relevant skills that demonstrate your ability to support ecclesiastical leaders. Use specific examples to illustrate your problem-solving abilities and communication skills.
Show Commitment to Values: Since this role is with The Church of Jesus Christ of Latter-day Saints, it's important to express your commitment to their mission and values in your application. Mention any relevant experiences that reflect your alignment with these principles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Church of Jesus Christ of Latter-day Saints
✨Understand the Organisation's Values
Before your interview, take some time to research The Church of Jesus Christ of Latter-day Saints. Understanding their mission and values will help you align your answers with what they stand for, showing that you're a good fit for the role.
✨Demonstrate Customer-Focused Solutions
Since the role involves supporting ecclesiastical leaders, be prepared to discuss your experience in customer service or support environments. Share specific examples of how you've successfully resolved issues and provided solutions in previous roles.
✨Showcase Your Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your listening skills and ability to understand customer needs.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on any relevant systems or tools, especially CRM software like ServiceNow. Be ready to discuss how you've used technology to improve processes or resolve issues in past positions.
