At a Glance
- Tasks: Plan and deliver engaging public programmes at Southwark Cathedral, enhancing visitor experiences.
- Company: Join the vibrant Southwark Cathedral community, rich in history and culture.
- Benefits: Be part of a diverse team with opportunities for personal growth and development.
- Other info: Flexible, creative individuals with an entrepreneurial spirit are encouraged to apply.
- Why this job: Make a real impact by connecting with visitors and sharing inspiring stories.
- Qualifications: Experience in visitor engagement and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
As Engagement Co-ordinator you will be responsible for the planning and delivery of an audience led, public programme of talks, tours and exhibitions at the Cathedral, as well as working with us to plan and deliver a great visitor experience. As a champion of great public engagement you’ll deliver high standards of presentation at the Cathedral, maximising opportunities to deepen visitors understanding of our stories and mission.
If You Have Experience In:
- Developing and delivering income generating visitor engagement programmes
- Working with different audiences
- Working within a cultural, commercial or visitor attraction setting
And Are:
- Customer focused, passionate about excellent engagement
- Flexible, positive and creative
- Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Main Duties And Responsibilities:
- Engagement Programme: Plan, co-ordinate and deliver an engaging public programme of visitor led events, aimed at building new audiences and boosting our visitor numbers. Work with the Head of Engagement, to develop the group visit offer, ensuring forthcoming anniversaries and activities are exploited. Support the Head of Engagement to deliver the Social Justice Programme, identifying opportunities within existing talks and tours programming to further support the annual theme. Provide administration of all groups and public tours, ensuring they are booked and co-ordinated accurately. Coordinate with the Audience Development Coordinator to evaluate visitor and volunteer feedback, taking action to make improvements as necessary. Work with external stakeholders and speakers to deliver an engaging year-round expert talks series.
- Financial administration: Work with the Finance Team, ensure all fees for engagement events are invoiced and paid for in advance.
- Relationships: Line management of the Cathedral Guides volunteer team, working with the Head Guide to ensure guides are kept up to date of Cathedral policy and are trained and delivering excellent customer service. Work with the Verging and Property team to ensure events are coordinated and delivered to a high professional standard.
- Other: Support the Head of Engagement to deliver large scale public events providing administrative and on the day delivery support.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Engagement Coordinator in London employer: The Church of England
Southwark Cathedral is an exceptional employer, offering a vibrant work environment in the heart of London, surrounded by cultural landmarks. As an Engagement Coordinator, you will be part of a dedicated team that values inclusivity and community engagement, providing ample opportunities for professional growth and development. With a commitment to safeguarding and equal opportunities, Southwark Cathedral fosters a supportive culture where your passion for public engagement can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Coordinator in London
✨Tip Number 1
Get to know the Cathedral's mission and values inside out. When you walk into that interview, let your passion for their vision shine through. Show them how your experience aligns with their goals and how you can contribute to their public engagement efforts.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, or even visit the Cathedral if you can. Building connections can give you insider knowledge about the role and help you stand out in the application process.
✨Tip Number 3
Prepare some engaging questions for your interview. Think about what makes a great visitor experience and how you can enhance it at the Cathedral. This shows you're not just interested in the job, but genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to the Cathedral's vibrant community.
We think you need these skills to ace Engagement Coordinator in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for public engagement shine through! We want to see how passionate you are about creating memorable visitor experiences at the Cathedral.
Tailor Your Experience:Make sure to highlight any relevant experience you have in developing visitor engagement programmes. We love seeing how your background aligns with our mission and values, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the role of Engagement Coordinator.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Southwark Cathedral.
How to prepare for a job interview at The Church of England
✨Know Your Audience
Before the interview, research the Cathedral's audience and their interests. Understanding who visits and what they seek will help you tailor your responses to show how you can enhance their experience.
✨Showcase Your Engagement Skills
Prepare examples of past visitor engagement programmes you've developed. Highlight how these initiatives increased visitor numbers or improved satisfaction, demonstrating your ability to create impactful experiences.
✨Emphasise Team Collaboration
The role involves working with various teams. Be ready to discuss how you've successfully collaborated in previous roles, especially in cultural or visitor attraction settings, to deliver high-quality events.
✨Align with the Cathedral’s Values
Familiarise yourself with the Cathedral’s mission and values. During the interview, express your enthusiasm for their vision and how your personal values align with theirs, particularly regarding inclusivity and community engagement.
