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- Tasks: Lead visitor experiences and manage a vibrant volunteer team at Birmingham Cathedral.
- Company: Birmingham Cathedral, a historic landmark with a welcoming atmosphere.
- Benefits: Competitive salary, generous annual leave, and an 8% pension contribution.
- Why this job: Make a real difference by enhancing visitor experiences and supporting community engagement.
- Qualifications: Experience in volunteer management and a passion for customer service.
- Other info: Join a dynamic team in a beautiful setting with opportunities for personal growth.
The predicted salary is between 22000 - 29000 £ per year.
Responsible to: Head of External Relations
Hours: 30 hours per week
Salary: £25,956.00 per annum
Contract: This is a 20-month fixed contract (with potential for renewal)
Place of work: Colmore Row, Birmingham, B3 2QB
Pension: 8% Employer’s Contributory Pension subject to meeting auto enrolment criteria
Annual leave: 29 days (including pro-rata bank holidays entitlement) based on a 4-day working week.
This role is subject to a 3-month probationary period. This post is subject to a Basic DBS check.
Birmingham Cathedral is the oldest building in the city centre still used for its original purpose. We are home to some remarkable treasures, as well as the largest green space in central Birmingham. Our cathedral is free to visit, and attracts over 200,000 people a year. Our visitors come to us for many different reasons - including to attend services, pray, reflect, light candles, learn about our heritage, take part in key civic events, and to enjoy a range of concerts and events held in our building or Cathedral Square throughout the year.
Visitor Experience and Volunteers Coordinator
The Visitor Experience and Volunteer Co-Ordinator will facilitate, develop and champion the work of the volunteers within the Cathedral. The role will support with recruitment and development of volunteers and have responsibility for aligning the work of volunteers with delivering Chapter’s overall strategy. The Visitor Experience and Volunteer Coordinator will have a particular focus on the development of front-facing volunteers to engage visitors and increase per head visitor donations.
Main Responsibilities
- Leading the overall visitor experience at Birmingham Cathedral
- Providing a high-quality experience for anyone coming to the cathedral.
- Recruiting and training additional members to our front-facing volunteer team.
- Working with HR & Safeguarding Manager, supervising front-facing volunteers through inductions and ongoing support to deliver the safer recruitment process and compliance with safeguarding policies.
- Working to cathedral need, producing rotas and co-ordinating updates with volunteer teams and relevant colleagues.
- Developing a culture of welcome, where a sensitive approach to increasing donations from visitors is achieved
- Collaborating with the Verger team to ensure the safety, security and maximum accessibility of all visitors to the cathedral.
- Creating an environment where excellent welcome increases donations, giving, merchandise and event ticket sales and work with finance and fundraising colleagues as appropriate.
- Taking responsibility for creating excellent standards of presentation in all public facing areas of welcome & merchandising, maintaining high standards of care.
- Working with communications to ensure visitor experience reflects cathedral messaging – in digital, marketing materials and face-to-face.
- Supervising and developing work placement opportunities that link with the ethos of the cathedral e.g. probation service, work experience and other work placements.
- Monitoring statistics that relate to visitor numbers, income targets and visitor satisfaction, and report on these regularly.
- Developing excellent relationships with the wider cathedral team (staff, volunteers and congregation) to ensure the fulfilment of Chapter’s strategy and vision.
- Any other reasonable duties and responsibilities as may be required by Chapter.
More responsibilities and person specifications are included in the recruitment pack.
Closing date for applications: Wednesday 18 February at midday.
Interviews will be held on: Thursday 26 February 2026
Visitor Experience and Volunteer Co-ordinator - Birmingham Catherdral employer: The Church Of England Birmingham
Contact Detail:
The Church Of England Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience and Volunteer Co-ordinator - Birmingham Catherdral
✨Tip Number 1
Get to know Birmingham Cathedral inside out! Familiarise yourself with its history, treasures, and visitor experience. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former staff and volunteers at the cathedral through social media or local events. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Prepare for your interview by thinking about how you would enhance the visitor experience. Come up with creative ideas on engaging volunteers and increasing donations. Show us your passion for making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Birmingham Cathedral team!
We think you need these skills to ace Visitor Experience and Volunteer Co-ordinator - Birmingham Catherdral
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about working at Birmingham Cathedral and how you can contribute to enhancing the visitor experience.
Tailor Your CV: Make sure your CV is tailored to the Visitor Experience and Volunteer Co-ordinator role. Highlight relevant experience, especially in volunteer management or customer service, so we can see how you fit into our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at The Church Of England Birmingham
✨Know Your Cathedral
Before the interview, take some time to research Birmingham Cathedral. Familiarise yourself with its history, key events, and the role it plays in the community. This will not only show your genuine interest but also help you connect your experiences to the cathedral's mission.
✨Volunteer Experience Matters
Since the role focuses on volunteers, be prepared to discuss any relevant volunteer experience you have. Think about specific examples where you've led or supported a team, and how you can apply those skills to enhance the visitor experience at the cathedral.
✨Engagement Strategies
Consider how you would engage visitors and encourage donations. Prepare some ideas or strategies that align with the cathedral's goals. This shows initiative and that you're thinking ahead about how to make a positive impact in the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current volunteer programme, how success is measured in this role, or what challenges the cathedral faces in enhancing visitor experience. This demonstrates your enthusiasm and commitment to the position.
