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For Companies At a Glance
- Tasks: Lead a SysOps team and design automation workflows for high-quality managed services.
- Company: Join a forward-thinking Managed Service Provider in London with a hybrid work model.
- Benefits: Negotiable salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by optimising operations and leading innovative projects.
- Qualifications: Experience in automation, scripting, and team leadership required.
- Other info: Opportunity for career growth in a fast-paced IT environment.
The predicted salary is between 43200 - 72000 £ per year.
An opportunity for an experienced SysOps Team Lead to join a forward-thinking Managed Service Provider. This role combines hands-on technical leadership with ownership of automation, monitoring, and RMM platform strategy. You will design, build and operate a modern Remote Monitoring and Management (RMM) ecosystem that underpins high-quality, proactive managed services. The ideal candidate will bring strong expertise in automation, tooling optimisation, modern device management and team leadership.
Key Responsibilities
- Automation & Tooling
- Design and implement automation workflows using PowerShell, Python, Ansible or RMM platforms.
- Develop and maintain Python and PowerShell scripts to streamline operations and eliminate manual tasks.
- Optimise and administer operational toolsets such as bureN-able, Acronis, Intune, Microsoft MDE, BitDefender, Qualys and Meraki.
- Embed automation, configuration consistency and process standardisation across service delivery.
- Monitoring, Patching & RMM Operations
- Drive proactive monitoring, alerting and self-healing capabilities across client environments.
- Oversee AutoPilot deployments, device provisioning and patch management processes to ensure compliance and reliability.
- Analyse telemetry, reports and trends to identify recurring issues and opportunities for optimisation and automation.
- Reporting & Insights
- Build and maintain dashboards and reporting in Power BI and internal RMM toolsets to provide actionable insights.
- Team Leadership
- Lead and mentor the SysOps team to ensure efficient and high-quality service delivery.
- Conduct regular team meetings and 1:1s, providing coaching, performance feedback and development planning.
- Promote a culture of innovation, accountability and continuous improvement.
- Act as an escalation point for SysOps-related issues including changes, patching, automation or RMM configurations.
- Collaboration & Strategic Initiatives
- Work closely with support, security, cloud and project teams to deliver aligned solutions.
- Own SysOps-focused initiatives and ensure delivery within scope, time and budget.
- Stay current with modern technologies and recommend enhancements to tools, processes and automation.
- Drive documentation excellence by assigning and maintaining ownership of knowledge articles.
Required Skills
- Strong passion for solving complex operational problems through automation and modern tooling.
- Excellent critical thinking and problem-solving capabilities, with a focus on scalable solutions.
- Advanced scripting skills in PowerShell and Python.
- Strong ability to build and maintain Power BI dashboards for operational insights.
- Excellent organisational, communication and people-leadership skills.
- Ability to manage multiple tasks, priorities and escalations in a fast-paced environment.
- Solid understanding of IT operations tools, device management and systems administration.
Experience
- Proven experience designing and implementing automation workflows end-to-end.
- Hands-on experience developing scripts to automate operational processes and drive service efficiency.
- Demonstrated ability to optimise RMM and operational toolsets.
- Experience managing AutoPilot deployments, patching processes and hybrid device environments.
- Strong background in proactive monitoring, self-healing logic and alert optimisation.
- Proficient in Power BI reporting and translating operational data into insights.
- Experience leading technical teams and driving continuous improvement.
- Skilled in managing escalations related to SysOps automation, patching, configurations or systems changes.
- Familiarity with ITIL and practical application within support operations.
- Experience delivering cross-team initiatives and implementing operational improvements.
Qualifications
- Bachelor's degree in IT, Computer Science or related field (Optional)
- Microsoft Certified: Azure Administrator Associate (AZ-104) - Required
- Microsoft Certified: Endpoint Administrator (MD-102) - Required
- PowerShell Scripting Certification - Required
- Power BI Data Analyst Associate - Required
- CompTIA Cloud+ or Azure/AWS Architecture Certifications - Required
- ITIL v4 Foundation (Optional)
- Microsoft Security Operations Analyst (SC-200) or CompTIA Security+ (Optional)
- Ansible Automation Certifications (Optional)
- Microsoft Identity & Access Administrator (SC-300) (Optional)
- N-Able Advanced Reporting & Automation Certification (Optional)
Seniority Level: Mid-Senior level
Employment Type: Full-time
Industry: IT Services and IT Consulting
Job Function: Information Technology
SysOps Team Lead employer: The Chrysalis Programme
Contact Detail:
The Chrysalis Programme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SysOps Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common SysOps scenarios. Brush up on your automation skills and be ready to discuss how you've tackled challenges in the past. Show them you're not just a tech whiz but also a great leader!
✨Tip Number 3
Don’t forget to showcase your projects! Whether it’s a cool automation script or a Power BI dashboard, having tangible examples of your work can really set you apart. Bring your portfolio to interviews and let your skills shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SysOps Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the SysOps Team Lead role. Highlight your automation expertise, scripting skills, and any relevant leadership experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention specific tools and technologies you’ve worked with.
Showcase Your Problem-Solving Skills: We love candidates who can tackle complex operational challenges. In your application, share examples of how you've used automation or modern tooling to solve problems in previous roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Chrysalis Programme
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of automation tools like PowerShell, Python, and Ansible. Be ready to discuss specific projects where you've implemented these technologies, as well as any challenges you faced and how you overcame them.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and mentoring others. Think about how you've fostered a culture of innovation and accountability in previous roles, and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Prowess
Be prepared to tackle hypothetical scenarios related to SysOps challenges. Practice articulating your thought process for solving complex operational problems, especially those involving automation and tooling optimisation.
✨Bring Data to Life
Since reporting and insights are key parts of the role, be ready to discuss how you've used Power BI to create dashboards and translate data into actionable insights. Share specific examples of how your reports have driven decision-making in past positions.
