Analytics Specialist (Clinical Outcomes)

Job summary

This is an exciting opportunity to become a senior analyst within the Clinical Outcomes and Data Unit at The Christie – one of Europe’s leading cancer hospitals. The unit’s members include analytics, statistics, information governance, audit, and research; working together to use real-world data to improve cancer care. As an analytics specialist, you will be the assigned analyst to key projects across the organisation, all working to improve the experience and outcomes of our patients. You will work closely with colleagues to identify the best way of providing insight into clinical and operational data. You must be confident in engaging with large groups, presenting data, and explaining complex methodologies to a range of audiences.

In addition to leading on key projects, the post holder will work with other analytics specialists to manage requests for support made to the unit. You should be confident in managing workflows across a team, with strong skills in communication, negotiating, and prioritising demands.

The unit strongly encourages the use of innovative approaches. You will be asked to lead on elements of our strategy involving the use of more advanced analytics methodologies and be encouraged to develop your own ideas for improvement. A key focus of the strategy is to increase support for research projects involving real-world data. The successful candidate should have an appreciation for using real-world data and the importance of improving data quality.

Main duties of the job

• Contribute to the day-to-day running of the Analytics function:

1. Undertake complex information requests and ad-hoc reporting.
2. Lead on analytics projects around service and outcomes improvements.
3. Help to manage the Analytics requests process.
4. Manage own time – prioritising and planning own work schedules.

• Be the lead analyst for key improvement projects across the organisation. Provide expert advice on the best data and methodologies to use to enable high-quality reporting on clinical and operational outcomes.
• Provide expertise around clinical data quality assurance, taking a lead on the development of tools for monitoring and reporting of data quality.
• Support the delivery of the Clinical Outcomes and Data Strategy, identifying opportunities to implement innovative approaches.
• Manage and provide advice and guidance to analysts and senior analysts.

About us

Christie Digital Services encourage flexible and hybrid working. This is seen as one of the many benefits of working as part of the Clinical Outcomes and Data Unit. The ideal candidate would be on site two days a week, with the whole team being on-site on Tuesdays. The team sees these ‘whole team days’ as an opportunity to meet up, share ideas, and encourage collaborative learning.

Job description

Job responsibilities

1. Manage their own day-to-day activities including:
   • Working as part of a team of analytics specialists to manage the requests service. Triaging, prioritising, and delegating requests for information.
   • Be the lead analyst assigned to support key improvement groups across the trust. Providing analytical insight and guidance to aid complex decision-making.
   • This includes designing and producing Tableau dashboards and producing statistical reports, incorporating data science tools and techniques, where appropriate.
   • Presenting findings and analytical products to a wide range of audiences (technical and non-technical), including methodologies and recommendations where appropriate.
   • Identifying the most applicable techniques and variables to meet the customers’ needs, investigating conflicting information.
   • Investigating outliers and data quality issues. Generate data quality reports and advise on the implications of poor data quality.
   • Completing project documentation and delivering projects to agreed specifications.
2. Support the development of the CODUs reporting agenda in conjunction with COU Director, Head of Analytics, Lead Analyst and Clinical Teams.
3. Recommend and lead on delivering improvements in reporting, software, or other systems, which contribute to the performance of the systems or accuracy of data.
4. Be an expert in the trust’s reporting requirements and support this function. Identifying and leading on opportunities to improve efficiency and accuracy of reporting.
5. Lead on key projects with data engineering to improve the data repository, escalating where changes may impact on analyst products.
6. Post holder must be adept at researching and understanding complex, multi-departmental clinical data flows.
7. Test own work and peer-review team members’ work.
8. Prioritise and plan own work appropriately.
9. Explore and stay up to date with various analytics techniques, advising on those optimal for the purpose and to improve own work area.
10. Contact customers and digital colleagues, dealing with issues associated with access to data. Deliver bad news to customers when necessary, such as delays in provision of data; suggest alternative approaches; provide support to reduce data quality issues. Be point of escalation for concerns.
11. Act as an expert at understanding problems and utilising various software to provide data insight tools using appropriate analytical techniques.
12. With exceptional attention to detail, help ensure high quality and efficient new processes are implemented to help improve CODU functions.
13. Work closely with other teams in digital services (software development, data engineering) to understand crossover in work streams, and potential implications.
14. Be continuously aware of changes to working practices for colleagues across the trust. Ensure that products are amended to reflect these changes and meet expectations of stakeholders.
15. The post holder will be responsible for the direct day-to-day line management of analysts and senior analysts.
16. Demonstrates the agreed set of values and is accountable for own attitude and behaviour.

Person Specification

Qualifications

Essential

• Educated to post-graduate degree level or equivalent
• Able to demonstrate ongoing commitment to own personal development
• Post-graduate level of education in an informatics/scientific/mathematical discipline. Evidence of formal statistical training.

Desirable

• Database/dataflow/reporting practitioner certificates, e.g. SQL, Microsoft server tools, etc.
• PRINCE 2 Foundation or equivalent project management.

Experience

Essential

• Extensive experience in an analytics role involving analysis and visualisation of complex data to inform decision-making.
• Extensive experience of querying complex databases.
• Experience of utilising appropriate statistical techniques to extract insights.
• Experience of managing a data and analytics service to requestors, including supporting staff and their associated workload.
• Experience of using programming languages to solve problems using data, e.g. Python, R.
• Experience of using data visualisation software, e.g. Tableau, PowerBI, Shiny.
• Experience of data quality/data integrity monitoring and improvement.
• Experience of successfully managing several equally important tasks.
• Experience of a lead role within a project.

Desirable

• NHS experience involving close working relationships with senior managers, clinicians, and multidisciplinary environment.
• Project management experience.

Skills

Essential

• Excellent communication skills – verbal, written, presentational, and interpersonal.
• Able to manage workload across a team and appraise work of others.
• Advanced analytical skills in data extraction, data analysis, and report writing.
• Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation.
• Ability to think creatively and problem solve.
• Able to negotiate and then work to deadlines, prioritising and managing workload in a busy and changing environment.
• Ability to influence working practices to improve efficiency and quality of outputs.

Desirable

• Advanced Tableau skills; Programming skills, e.g. Python, R.
• Data Science/advanced statistical skills.

Knowledge

Essential

• Relational Databases.
• Knowledge of information governance policies and ensuring these are adhered to.

Desirable

• In-depth knowledge of NHS data definitions.

Values

Essential

• Ability to demonstrate the organisational values and behaviours.

Other

Essential

• Evidence of continuing professional and personal development.
• Hybrid/Office based role – post holder will be expected to be on site 2 days a week.
• Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust.
• Ability to work flexibly to meet key deadlines and core service coverage.

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