Communications Director - Lancaster, PA

Role: Communications Director (Full-Time, Exempt)

Church: Community Fellowship Church (CFC) is a vibrant and growing C&MA congregation located in Lancaster, PA, currently meeting at two locations to better serve the city and surrounding community.

Job Description: The Communication Director strengthens organizational clarity and mission alignment across CFC by leading communication strategy, developing creative teams, and building scalable communication systems. This role ensures that CFC’s messaging, storytelling, environments, and digital presence consistently reflect the church’s vision and values. Because this level of leadership is primarily about equipping and developing others, the Communication Director builds volunteer teams, develops ministry communicators, and creates systems that allow communication to scale effectively across ministries, services, and sites. The Communication Director regularly evaluates communication workflows, retrains teams when needed, and refines SOPs to improve clarity, consistency, and effectiveness.

• Communication Strategy and Alignment: Communication systems and ministry messaging consistently reinforce CFC’s vision, values, and strategic priorities across all platforms. A communication growth plan with measurable goals is maintained and regularly evaluated to assess communication health and effectiveness. Clear communication workflows equip staff and ministry leaders to communicate events, initiatives, and ministry opportunities effectively and consistently. Strategic projects and campaigns are communicated with clarity and consistency, increasing congregational awareness and engagement. Teams and systems ensure that signage, environments, and communication artifacts reinforce CFC’s mission while maintaining brand standards. Ensure timely, unified, and cohesive communications in the event of a crisis or sensitive situation that aligns with CFC mission and values, within the church and with the public, including the media.
• Team Development and Creative Leadership: A consistent culture of volunteer recruitment and development expands the working capacity of the Communication Ministry through growing teams of creatives, storytellers, and ministry communicators. Creative volunteers are actively identified, recruited, trained, and deployed in ways that strengthen storytelling, increase ministry effectiveness, and connect them to their role in the mission of God. The Communications Coordinator, Multimedia Producer, and other creative contributors are equipped, coached, and aligned around clear expectations, measurable goals, and shared ministry priorities. They grow in their ability to communicate vision, tell stories effectively, and steward communication responsibly and consistently. Creative teams are gathered and led through clear direction, collaborative planning rhythms, delegated ownership, timelines, and ongoing coaching.
• Integration, Storytelling, Engagement: Integration workflows are supervised, evaluated, and refined to ensure clear movement from first-time guest to engaged participant. Integration systems and teams consistently deliver clear and effective next-step environments. Stories of life change, ministry impact, and mission advancement are communicated in ways that strengthen engagement and vision alignment. Weekend environments, welcome systems, and communication touchpoints contribute to a warm and engaging guest experience.
• Systems, Workflow, and Evaluation: Communication workflows, promotional systems, and planning processes are regularly evaluated and refined for effectiveness and scalability. Teams receive retraining and coaching when needed to maintain clarity, consistency, and excellence. SOPs, communication standards, and creative workflows are reviewed and updated to support long-term organizational health. Financial resources connected to communication and creative initiatives are stewarded with wisdom and excellence. Regular benchmarking and collaboration with other churches and communication leaders contributes to continued learning and innovation.

Qualifications:

• Growing relationship with Jesus and a desire to see lives changed by the gospel.
• Demonstrates the ability to make disciples who make disciples.
• Strong systems thinker with attention to detail, workflow development, and organizational clarity.
• Thrives in recruiting, equipping, and empowering teams rather than carrying ministry alone.
• Enjoys mobilizing people around a shared vision and leading creative collaboration.
• Passionate about developing leaders and helping people serve in their giftedness.
• Strong writing, editing, and communication skills.
• Philosophical alignment with CFC leadership and the C&MA denomination.
• Demonstrates emotional intelligence, cultural awareness, initiative, and ownership.
• Proven leadership competency and ministry experience.