The Chris Lewis Group is seeking a senior customer resolution professional to own and resolve complex complaints, from initial investigation through to final resolution. You will actively engage customers by phone, manage CRM records in HubSpot, and coordinate actions across service, engineering and projects to ensure timely completion.
You will lead by example, maintain high CRM standards, and leverage AI/tools where appropriate to improve case preparation and summaries.
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Senior Customer Resolution & CRM Lead in Oxford employer: The Chris Lewis Group
At Chris Lewis Fire & Security Ltd, we pride ourselves on being an excellent employer that values career development and employee well-being. With a focus on local work around Oxford, we provide modern technology, ongoing training, and a supportive team culture, alongside benefits like a company vehicle, fuel card, and pension. Join us for a rewarding career where your growth is our priority in a stable and expanding business.
