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- Tasks: Lead the Service and Engineering teams to deliver exceptional customer experiences.
- Company: Join a forward-thinking firm dedicated to redefining service excellence.
- Benefits: Autonomy in decision-making, expert support, and investment in your development.
- Other info: Dynamic leadership role with opportunities for personal and professional growth.
- Why this job: Be a strategic champion and make a real impact in the fire and security industry.
- Qualifications: Deep knowledge of fire and security systems and a passion for process improvement.
The predicted salary is between 60000 - 80000 £ per year.
Are you a Fire & Security expert who believes "good enough" isn’t good enough? We aren’t looking for a typical manager. We’re looking for a strategic champion to join our Senior Leadership Team and redefine what world-class service looks like in our industry.
The Challenge: We’re on a journey of constant improvement. Your mission is to take our Service and Engineering departments and forge a "One Team" culture that puts the client first, every single time. You’ll bridge the gap between technical excellence and a premium, high-speed customer experience.
What You’ll Be Doing:
- Driving Strategy: Embedding board-level vision to ensure every client interaction is consistent, professional, and high-impact.
- Tech Pioneer: Taking the lead on our Uptick Pipeline, embracing AI tools, and automating procedures to make us the most efficient firm in the field.
- Commercial Growth: Owning the maintenance renewal process and driving net contract growth through strategic pricing and cross-selling.
- Leadership: Mentoring a dedicated team, resolving complex escalations, and providing a sense of "calm expertise" to our high-net-worth clients.
What You Bring:
- Industry Authority: Deep technical knowledge of fire and security systems (smart tech is a huge plus).
- Process Obsession: A background in improving productivity, utilisation, and NPS scores.
- The SLT Mindset: You are a problem-solver who takes total accountability for results and can navigate a target-driven environment.
Why Join Us? We value your progression as much as our own. You’ll have the autonomy to make high-impact decisions, the support of an expert leadership team, and a culture that actively invests in development and training.
Head of Service & Customer Experience in Oxford employer: The Chris Lewis Group
Contact Detail:
The Chris Lewis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service & Customer Experience in Oxford
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your achievements in fire and security systems. We want to see how you’ve made an impact in previous roles, so don’t hold back!
✨Tip Number 3
Ace the interview! Research the company and come armed with questions that show you’re genuinely interested in redefining service excellence. We love candidates who are proactive and engaged!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for strategic champions like you to join our team!
We think you need these skills to ace Head of Service & Customer Experience in Oxford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the fire and security industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about redefining world-class service.
Tailor Your Experience: Make sure to highlight your relevant experience in service and customer experience. We’re looking for someone who can bridge technical excellence with a premium customer experience, so connect the dots for us!
Be Strategic: In your application, demonstrate your strategic mindset. Share examples of how you've driven change or improved processes in previous roles. We love seeing candidates who think big and act boldly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Chris Lewis Group
✨Know Your Stuff
Make sure you brush up on your fire and security systems knowledge. Be ready to discuss the latest smart tech trends and how they can enhance customer experience. This shows you’re not just a manager, but a true expert in your field.
✨Showcase Your Strategic Mindset
Prepare examples of how you've driven strategy in previous roles. Think about times when you’ve successfully bridged the gap between technical excellence and customer satisfaction. This will demonstrate that you can align with their vision of world-class service.
✨Emphasise Team Culture
Since they’re looking for someone to forge a 'One Team' culture, be ready to share your experiences in mentoring and leading teams. Highlight how you’ve resolved complex issues while maintaining a calm and professional demeanour.
✨Be Ready to Discuss Growth Strategies
Think about how you’ve contributed to commercial growth in past positions. Prepare to talk about your approach to maintenance renewals, strategic pricing, and cross-selling. This will show that you understand the business side of things as well.