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- Tasks: Manage customer complaints and monitor KPIs to enhance service delivery.
- Company: The Chris Lewis Group, a dynamic company in Oxford focused on customer experience.
- Benefits: Attractive salary, increasing annual leave, and pension contributions.
- Other info: Opportunity for growth in a supportive and customer-focused environment.
- Why this job: Join a team dedicated to improving customer satisfaction and making a real difference.
- Qualifications: Strong communication, organisational skills, and proficiency in IT and Excel.
The predicted salary is between 40000 - 50000 £ per year.
The Chris Lewis Group in Oxford is seeking an experienced HR & Office Co-ordinator to provide administrative support. This role requires a customer-focused individual with strong communication and organisational skills, as well as proficiency in IT and Excel.
Responsibilities include:
- Managing customer complaints
- Monitoring KPIs
- Ensuring compliance with regulations
The company offers an attractive salary and benefits including increasing annual leave and pension contributions.
Head of Customer Experience & Service Delivery employer: The Chris Lewis Group
Contact Detail:
The Chris Lewis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Service Delivery
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for their team too!
✨Tip Number 3
Practice your communication skills. Whether it’s handling customer complaints or discussing KPIs, being articulate and confident will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Head of Customer Experience & Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-focused experience and strong communication skills. We want to see how your background aligns with the role of Head of Customer Experience & Service Delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your IT Skills: Since proficiency in IT and Excel is key, don’t forget to mention any relevant software or tools you’ve used. We love seeing examples of how you've used tech to improve customer experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Chris Lewis Group
✨Know Your Customer Experience
Make sure you understand the key aspects of customer experience and service delivery. Research common challenges in the industry and think about how you would address them. This will show that you're not just familiar with the role but also passionate about improving customer satisfaction.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about specific situations where your communication made a difference, whether it was resolving a complaint or collaborating on a project.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks and priorities. You might want to share a time when you successfully juggled various responsibilities while ensuring compliance with regulations. This will highlight your organisational skills and ability to handle pressure.
✨Familiarise Yourself with KPIs
Understanding key performance indicators (KPIs) relevant to customer service is essential. Brush up on what KPIs are most important for the role and be prepared to discuss how you would monitor and improve them. This shows that you’re results-driven and focused on continuous improvement.