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- Tasks: Lead the transformation of service and engineering for a premium customer experience.
- Company: Dynamic fire and security firm focused on innovation and client satisfaction.
- Benefits: Autonomy in decision-making, expert support, and investment in your development.
- Other info: Opportunity to mentor a dedicated team and drive commercial growth.
- Why this job: Join a strategic team to redefine world-class service in a thriving industry.
- Qualifications: Expertise in fire and security systems with a passion for process improvement.
The predicted salary is between 60000 - 80000 £ per year.
Are you a Fire & Security expert who believes "good enough" isn’t good enough? We aren’t looking for a typical manager. We’re looking for a strategic champion to join our Senior Leadership Team and redefine what world-class service looks like in our industry.
The Challenge: We’re on a journey of constant improvement. Your mission is to take our Service and Engineering departments and forge a "One Team" culture that puts the client first, every single time. You’ll bridge the gap between technical excellence and a premium, high-speed customer experience.
What You’ll Be Doing:
- Driving Strategy: Embedding board-level vision to ensure every client interaction is consistent, professional, and high-impact.
- Tech Pioneer: Taking the lead on our Uptick Pipeline, embracing AI tools, and automating procedures to make us the most efficient firm in the field.
- Commercial Growth: Owning the maintenance renewal process and driving net contract growth through strategic pricing and cross-selling.
- Leadership: Mentoring a dedicated team, resolving complex escalations, and providing a sense of "calm expertise" to our high-net-worth clients.
What You Bring:
- Industry Authority: Deep technical knowledge of fire and security systems (smart tech is a huge plus).
- Process Obsession: A background in improving productivity, utilisation, and NPS scores.
- The SLT Mindset: You are a problem-solver who takes total accountability for results and can navigate a target-driven environment.
Why Join Us? We value your progression as much as our own. You’ll have the autonomy to make high-impact decisions, the support of an expert leadership team, and a culture that actively invests in development and training.
Head of Service & Customer Experience in Banbury employer: The Chris Lewis Group
Contact Detail:
The Chris Lewis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service & Customer Experience in Banbury
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your achievements in fire and security. We want to see how you've driven strategy and improved customer experiences in the past.
✨Tip Number 3
Prepare for interviews by understanding the company’s vision and values. We’re looking for someone who aligns with our mission of redefining world-class service, so be ready to discuss how you can contribute to that journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Service & Customer Experience in Banbury
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about redefining service in our industry.
Tailor Your Experience: Make sure to highlight your relevant experience in fire and security systems. We’re looking for someone who can bridge technical excellence with customer experience, so connect the dots between your past roles and what we’re after.
Be Strategic: Don’t just list your skills; show us how you’ve used them strategically in previous positions. We want to know how you’ve driven growth or improved processes, so share specific examples that demonstrate your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Chris Lewis Group
✨Know Your Stuff
Make sure you brush up on your fire and security systems knowledge. Be ready to discuss the latest smart tech trends and how they can enhance customer experience. This role is all about being a tech pioneer, so show them you’re not just familiar with the basics but can also think strategically about how to implement new technologies.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve resolved complex issues or mentored team members. They want to see that you can provide calm expertise and foster a 'One Team' culture, so be ready to share your approach to leadership and team dynamics.
✨Emphasise Client-Centric Strategies
Since the role focuses on putting clients first, come equipped with ideas on how to enhance client interactions. Discuss your experience with improving NPS scores and how you’ve driven commercial growth through strategic pricing or cross-selling. They’ll appreciate your proactive mindset towards client satisfaction.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview that test your problem-solving skills. Prepare to articulate your thought process clearly and demonstrate how you take accountability for results. This will show them you have the SLT mindset they’re looking for.