At a Glance
- Tasks: Lead and manage a dynamic Care Navigation Team, ensuring excellent patient service.
- Company: Join The Chislehurst Partnership, a forward-thinking healthcare provider.
- Benefits: Full-time role with Monday to Friday hours and opportunities for professional growth.
- Other info: Engage with patients and improve services in a supportive environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in managing teams in healthcare or customer service is essential.
The predicted salary is between 37800 - 46200 £ per year.
This Patient Services Manager post leads the Care Navigation Team at The Chislehurst Partnership, the first point of contact for patients across both sites. The role manages 30 Care Navigators with two Patient Services Assistants, covering rotas, recruitment, appraisals, absence and daily service delivery. It is a full-time, Monday to Friday post, with patient feedback, complaints and NHS App promotion sitting alongside team management. Prior experience of supervising a healthcare, customer service or administrative team is essential.
What the job involves:
- Lead and manage the Care Navigation Team, including rotas, staffing levels and cover
- Recruit, train, mentor and appraise staff, and hold 1-1s and probation reviews
- Manage absence, including return to work meetings
- Oversee patient feedback, FFT submissions and complaints handling
- Record and manage all complaints and responses, and lead quarterly complaints reviews
- Submit the annual KO41b return
- Oversee online access and NHS App promotion, and review patient access pathways
- Monitor workload across reception, telephone and online requests
- Work with the Patient Participation Group and attend its meetings
- Ensure practice policies and protocols are followed and help prepare new ones
- Ensure confidentiality, information security and information governance standards are met
- Review accessibility for patients in the practice and through IT and telephone systems
Qualifications:
- GCSE English and Mathematics or equivalent
- Experience managing or supervising a team in a healthcare, customer service or administrative setting
- Staff recruitment, training, performance management and development
- Managing rotas and staffing levels
- Handling patient complaints, feedback and service improvement initiatives
- Working with confidential information and maintaining information governance standards
Skills & knowledge:
- Proficiency in Microsoft Office applications and clinical operating systems
Nice to have:
- Management or leadership qualification
- Experience in a GP practice, NHS or primary care setting
- Experience using EMIS Web, Accurx, NHS App administration or other NHS digital systems
- Experience working with Patient Participation Groups
- Experience leading quality improvement or service redesign projects
Patient Services Manager in London employer: The Chislehurst Partnership
The Chislehurst Partnership is an exceptional employer, offering a supportive work culture that prioritises patient-centred care and community engagement. With flexible part-time hours across four days, our team enjoys a collaborative environment that fosters professional growth and development, ensuring that every GP can thrive in their role while making a meaningful impact on the health of our community.
Contact Details:
The Chislehurst Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Chislehurst Partnership.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Chislehurst Partnership.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The Chislehurst Partnership, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Chislehurst Partnership.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Chislehurst Partnership.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Chislehurst Partnership. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Chislehurst Partnership. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Chislehurst Partnership
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Chislehurst Partnership’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
