At a Glance
- Tasks: Manage patient flow, handle enquiries, and support the clinical team in a busy environment.
- Company: Dynamic and patient-focused GP partnership serving 24,000 patients.
- Benefits: Part-time hours, flexible shifts, and opportunities for skill development.
- Other info: Trial shift interview process and potential for job share.
- Why this job: Join a friendly team and make a real difference in patient care.
- Qualifications: Experience in admin/reception, accuracy, and teamwork skills required.
The predicted salary is between 12 - 14 £ per hour.
The Chislehurst Partnership consists of two busy doctor's surgeries based in the heart of Chislehurst. We are looking to recruit two part-time care navigators to join our existing friendly, hardworking team. This shift will be based across both sites, please see below fixed shifts each week per vacancy.
- Vacancy 1: Monday 1pm - 6.30pm, Thursday 1pm - 6.30pm, Friday 1pm - 6.30pm = 16.5 hours per week
- Vacancy 2: Tuesday 1pm - 6.30pm, Thursday 1pm - 6.30pm, Friday 1pm - 6.30pm = 16.5 hours per week
Would consider job share. Cover and additional shifts will be available each week. All shifts would be discussed and agreed prior to working. As part of our recruitment process, candidates will be subject to a second stage interview in the form of a trial shift before an offer is made.
We are looking for someone who is motivated to provide the best service and:
- Recognises the importance of patient services and values every patient and their needs.
- Is positive about developing their own skills and abilities throughout the entire duration of their career.
- Committed to working together with the whole practice team to achieve the desired outcomes.
- Will reflect upon their own performance, accept feedback and engage in development.
Main duties of the job:
- To manage the flow of patients arriving at the reception desk for appointments, prescriptions or queries.
- Taking calls from patients and discussing symptoms to triage their medical needs, actively signposting patients to the most appropriate service.
- Receive and make telephone calls as required, divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Making appointments on EMIS, by processing appointment requests for today and future appointments from patients.
- Dealing with patient enquiries efficiently and courteously.
- Provide administrative support to clinical team/practice team via tasks.
- Receiving specimens from patients.
- Keeping reception and work areas tidy, ensuring prescription paper is distributed to rooms as necessary daily and locking this away again at night.
- Regularly checking the reception email inbox.
- Taking requests for home visits and ensuring they are recorded and processed correctly.
- To offer general assistance to colleagues/practice team, communicating with the clinical team to complete requests and resolve problems.
- Maintain and manage patient records ensuring information is accurate.
- Safeguard patient privacy and confidentiality.
- Providing holiday and sickness cover.
- Open/close the practice as and when necessary ensuring the premises are prepared in readiness for the morning session.
- Anything else that is custom and practice to enable the smooth running of the Practice.
About us: We are a dynamic, patient-focused and high-achieving partnership that strives to provide first-class care for our 24,000 patients. Our clinical system is EMIS which integrates with AccuRx to communicate with our patients. Home visiting is supported by our practice Paramedic and Advanced Nurse Practitioner who work alongside the Bromley Healthcare District Nursing team. We are part of a PCN which has several additional practitioners including Clinical Pharmacists, Social Prescribers, a Mental Health Practitioner, First Contact Physiotherapist and Paramedic.
Person Specification:
- Experience: Accuracy
- Team player
- Be able to work in a pressurised environment
- Be flexible to adapt to new working patterns
- Previous office/admin/reception experience
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist in London employer: The Chislehurst Partnership
The Chislehurst Partnership is an excellent employer, offering a supportive and collaborative work environment where care navigators can thrive. With a focus on patient-centred service, employees benefit from ongoing professional development opportunities and the chance to work alongside a dedicated team of healthcare professionals in a vibrant community setting. Our flexible shift patterns and commitment to staff well-being make this an ideal workplace for those seeking meaningful and rewarding employment in healthcare.
Contact Details:
The Chislehurst Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist in London
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Chislehurst Partnership. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Since there's a trial shift involved, consider doing a mock run with a friend or family member. Role-play common scenarios you might face as a Care Navigator, like handling patient queries or managing appointments. It’ll boost your confidence!
✨Tip Number 3
Show off your teamwork skills! During your trial shift, make sure to engage with the existing team. Ask questions, offer help, and demonstrate that you’re a team player. They’ll be looking for someone who fits in well with their hardworking crew.
✨Tip Number 4
Don’t forget to follow up! After your trial shift, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace GP Receptionist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Care Navigator role. Highlight your previous reception or admin experience and how it relates to managing patient flow and handling enquiries.
Show Your Team Spirit:We’re all about teamwork here at The Chislehurst Partnership, so don’t forget to mention your ability to work collaboratively. Share examples of how you’ve successfully worked with others in a busy environment to achieve common goals.
Demonstrate Your Patient Focus:Since this role is all about providing top-notch service to our patients, make sure to express your commitment to patient care. Talk about any experiences where you’ve gone above and beyond to meet patient needs or improve their experience.
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language, check for typos, and ensure your tone reflects the caring and positive attitude we value in our team.
How to prepare for a job interview at The Chislehurst Partnership
✨Know the Role Inside Out
Make sure you understand what being a Care Navigator entails. Familiarise yourself with the duties listed in the job description, like managing patient flow and using EMIS. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. Highlight your ability to remain calm under pressure and your commitment to patient care.
✨Prepare for the Trial Shift
Since there's a second stage interview involving a trial shift, think about how you can demonstrate your skills in a real-world setting. Be ready to showcase your organisational abilities and teamwork during this shift, as it’s a great opportunity to impress the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
