At a Glance
- Tasks: Lead contract delivery and manage the administration team in a busy GP practice.
- Company: Join The Chislehurst Partnership, serving 24,000 patients across three sites.
- Benefits: Enjoy flexible working hours, professional development, and a focus on staff wellbeing.
- Other info: Dynamic role with opportunities for career progression and personal growth.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Previous management experience in a GP practice or NHS setting is essential.
The predicted salary is between 54000 - 66000 £ per year.
The Contracts and Administration Manager at The Chislehurst Partnership leads contract delivery and the administration team across a GP practice serving around 24,000 patients over three sites. The post covers NHS contractual obligations, enhanced services, performance targets and data reporting, alongside day-to-day management of administrative staff. It is 32 hours a week, worked over Monday, Tuesday, Thursday and Friday, with EMIS Web oversight forming part of the role.
What the job involves:
- Lead the management, monitoring and delivery of Practice contracts, Enhanced Services, Local Incentive Schemes and PCN contractual requirements.
- Ensure compliance with NHS contractual obligations and service specifications.
- Monitor contractual performance and targets, escalating risks and issues.
- Analyse performance data and report regularly to the Practice Manager and Partners.
- Ensure accurate and timely submission of claims, returns and performance reports.
- Identify opportunities to maximise contract income and improve service delivery.
- Provide day-to-day leadership of the Administration Team, including workflow, prescribing, contracts and reception.
- Lead data quality initiatives, clinical coding and data entry standards.
- Oversee EMIS Web administration, including appointment book configuration and templates.
- Manage staffing levels and rotas, and recruit, appraise and develop administrative staff.
- Ensure compliance with CQC standards, Information Governance and GDPR.
- Review and implement administrative systems, policies and procedures.
What’s required:
- Previous management experience in a GP practice, PCN or NHS setting.
- Managing GP contracts, QOF, Enhanced Services and performance targets.
- Managing and developing administrative teams.
- Data analysis, reporting and performance monitoring.
- Using EMIS Web and NHS clinical systems.
Skills & knowledge:
- Strong understanding of NHS contractual requirements and primary care performance frameworks.
- Excellent organisational and time management skills.
- Excellent communication and interpersonal skills.
- Prioritising competing demands and meeting deadlines.
- Microsoft Office proficiency, particularly Excel.
- Knowledge of Information Governance, GDPR and data protection.
Checks & eligibility:
- Satisfactory DBS check appropriate to the role.
Other:
- Completion of mandatory NHS training, including safeguarding, Information Governance, fire safety, health and safety, and infection prevention and control.
Nice to have:
- Experience supporting CQC inspections and compliance activities.
- Qualification in healthcare management, business management or a related field.
- Experience of PCN service specifications.
- Experience of project management and service improvement.
What’s offered:
- Flexible and family-friendly working arrangements.
- Opportunities for leadership and professional development.
- Commitment to staff wellbeing and career progression.
Contracts & Administration Manager in London employer: The Chislehurst Partnership
The Chislehurst Partnership is an exceptional employer, offering a supportive work culture that prioritises patient-centred care and community engagement. With flexible part-time hours across four days, our team enjoys a collaborative environment that fosters professional growth and development, ensuring that every GP can thrive in their role while making a meaningful impact on the health of our community.
Contact Details:
The Chislehurst Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contracts & Administration Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Chislehurst Partnership.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Chislehurst Partnership.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The Chislehurst Partnership, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Contracts & Administration Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Chislehurst Partnership.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Chislehurst Partnership.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Chislehurst Partnership. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Chislehurst Partnership. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Chislehurst Partnership
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Chislehurst Partnership’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
