At a Glance
- Tasks: Manage patient flow, handle enquiries, and support the clinical team.
- Company: Chislehurst Medical Partnership, a dynamic and patient-focused healthcare provider.
- Benefits: Part-time hours, flexible shifts, and opportunities for skill development.
- Other info: Trial shift required before offer; great career growth potential.
- Why this job: Join a friendly team and make a real difference in patient care.
- Qualifications: Previous admin or reception experience and a positive attitude.
The Chislehurst Medical Partnership consists of two busy doctor's surgeries based in the heart of Chislehurst. We are looking to recruit two part-time care navigators to join our existing friendly, hardworking team. We have recently reviewed the role of our receptionists and think that the job title 'Care navigator' more appropriately reflects the scope of the role.
This shift will be based across both sites, please see below fixed shifts each week per vacancy.
- Vacancy 1
Monday 2pm - 6.30pm
Friday 7.30am - 1pm = 19.5 hours per week - Vacancy 2
Monday 1pm - 5pm
Thursday 2pm - 6.30pm
Friday 8am - 12pm = 20.5 hours per week
Cover and additional shifts will be available each week. All shifts would be discussed and agreed prior to working.
As part of our recruitment process, candidates will be subject to a second stage interview in the form of a trial shift before an offer is made.
We are looking for someone who is motivated to provide the best service and:
- Recognises the importance of patient services and values every patient and their needs.
- Is positive about developing their own skills and abilities throughout the entire duration of their career.
- Is committed to working together with the whole practice team to achieve the desired outcomes.
- Will reflect upon their own performance, accept feedback and engage in development.
Main duties of the job
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
- Taking calls from patients and discussing symptoms to triage their medical needs, actively signposting patients to the most appropriate service.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Making appointments on EMIS, by processing appointment requests for today, future appointments from patients.
- Dealing with patient enquiries efficiently and courteously.
- Provide administrative support to clinical team/practice team via tasks.
- Receiving specimens from patients.
- Keeping reception and working areas tidy, ensuring prescription paper is distributed to rooms as necessary daily and locking this away again at night.
- Regularly checking the reception email inbox.
- Taking requests for home visits and ensure they are recorded and processed correctly.
- To offer general assistance to colleagues/practice team, communicating with the clinical team to complete requests and resolve problems.
- Maintain and manage patient records ensuring information is accurate.
- Safeguard patient privacy and confidentiality.
- Providing holiday and sickness cover.
- Open/close the practice as and when necessary ensuring the premises are prepared in readiness for the morning session.
- Anything else that is custom and practice to enable the smooth running of the Practice.
About us
We are a dynamic, patient-focused and high-achieving partnership that strives to provide first-class care for our 24,000 patients. Our clinical system is EMIS which integrates with AccuRx to communicate with our patients. Home visiting is supported by our practice Paramedic and Advanced Nurse Practitioner who work alongside the Bromley Healthcare District Nursing team. We are part of a PCN which has several additional practitioners including Clinical Pharmacists, Social Prescribers, a Mental Health Practitioner, First Contact Physiotherapist and Paramedic.
Person Specification
- Previous admin and reception experience.
- Accuracy.
- Team player.
- Be able to work in a pressurised environment.
- Be flexible to adapt to new working patterns.
- Previous receptionist experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist employer: The Chislehurst Partnership
The Chislehurst Medical Partnership is an exceptional employer, offering a supportive and collaborative work environment for Care Navigators. With a focus on professional development and patient care, employees benefit from flexible working hours, opportunities for skill enhancement, and a friendly team atmosphere that values every member's contribution. Located in the heart of Chislehurst, the practice is dedicated to providing first-class care to its 24,000 patients, making it a rewarding place to grow your career in healthcare.
Contact Details:
The Chislehurst Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Chislehurst Medical Partnership. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! If you're invited for a trial shift, treat it like an extended interview. Show off your skills in managing patient flow and handling queries. Be proactive and engage with both patients and staff to demonstrate your commitment to teamwork.
✨Tip Number 3
Be ready to adapt! The role of a Care Navigator requires flexibility. During your trial shift, be open to feedback and show that you're willing to learn and grow. This attitude will impress the team and highlight your dedication to providing top-notch patient care.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our friendly, hardworking team.
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Navigator role. Highlight your relevant experience, especially in admin and reception, and show us how you can contribute to our patient-focused team.
Show Your Passion:We want to see your motivation for providing excellent patient service. Share examples of how you've gone above and beyond in previous roles, and let us know why you're excited about joining our dynamic practice.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. This way, we can process your application more efficiently and keep you updated on the next steps!
How to prepare for a job interview at The Chislehurst Partnership
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Care Navigator. Familiarise yourself with patient services, EMIS, and how to manage patient flow effectively. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your People Skills
As a GP Receptionist, you'll be interacting with patients daily. Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your ability to remain calm under pressure and your commitment to patient care.
✨Be Ready for a Trial Shift
Since there's a second stage interview involving a trial shift, think about how you can showcase your skills in a real-world setting. Practice common scenarios you might face at the reception desk, like managing appointments or handling patient queries, so you can impress during the trial.
✨Embrace Feedback and Growth
The practice values personal development, so be prepared to discuss how you reflect on your performance and accept feedback. Share specific instances where you've learned from past experiences and how you're eager to grow within the team.
