At a Glance
- Tasks: Provide top-notch customer support via live chat, email, and social media.
- Company: Join a fast-growing fintech company on a mission to revolutionise investment apps.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and flexible working.
- Other info: Flexible shifts, 28 days holiday, and a supportive work culture.
- Why this job: Be part of a dynamic team that values empathy and fun while solving customer issues.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 25776 - 25776 £ per year.
We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
What you can expect to be doing:
- Dealing with all queries that come in through live chat, email and through social media.
- Troubleshooting technical issues and optimising user experience.
- Reporting bugs and UX issues to other members of the team.
- Active participation in app growth and development.
What we’re looking for:
- Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.
- You can get your head around a complex system quickly.
- You find it easy to juggle and prioritise different tasks.
- You’re chilled under pressure.
- You are friendly and naturally engaging with a positive can-do attitude to customer support.
- Committed to providing excellent customer support, written and verbal.
What we’re really looking for:
Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
PERKS:
- £25,776 per annum
- Discretionary Performance-Related Annual Bonus
- Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £25,776.
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- We are an equal-opportunity employer and value diversity
- Flexible working arrangements
- 28 days holiday plus
