Learning and Development Officer in Guildford

The role of the Learning & Development Officer is to provide a consistent and high level of both operational delivery and administrative support by updating training information and maintaining training systems and processes. This relates to staff, volunteers, trustees, and agency and contractors. This role involves a high level of operational delivery, administration, and multitasking, so the job holder needs to be confident in being able to organise and prioritise their time and work efficiently, effectively, and independently in order to respond to a variety of requests and demands.

Role Requirements

• Maintain efficient administration systems that facilitate the smooth operation of the training function with the wider Organisational Development Team.
• Serve as the first point of contact for all enquiries directed to the Learning & Development Team, providing information and assistance as needed.
• Oversee the management of the team inbox, ensuring timely and accurate responses to enquiries while taking ownership of all queries.
• Process and oversee internal training bookings using Select HR (our HR System).
• Handle applications for external training, including organising payment and liaising with external trainers as necessary.
• Manage all administrative tasks related to in-house training sessions, including generating delegate lists, preparing materials for trainers, and booking rooms, equipment, and catering as required.
• Produce and distribute certificates for programme participants upon completion.
• Process invoices from external facilitators, including managing costings for other departments.
• Organise & coordinate the training calendar for the following year by liaising with facilitators and colleagues and working with CET and Therapy teams.
• Update schedules with changes/additions as they arise and inform training representatives and departments.
• Plan and organise ad hoc training sessions as and when required.
• Prepare monthly induction programme including training memos, induction folders, session materials, catering requests & induction evaluations.
• Deliver brief training sessions to new starters and help with tours where necessary.
• Deliver appraisee training via teams.
• Prepare for training sessions, including sending reminders, organising session materials, catering, room and equipment set up.
• Create monthly training and PDR reports and chase compliance where necessary working with line managers.
• Produce due dates and other relevant training reports for managers as requested.
• Deliver all training related activities for new starters.

About Us

The Childrens Trust is the UKs leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teachers pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UKs diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all.