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- Tasks: Support the Shop Manager in maximising profits and leading a motivated team of volunteers.
- Company: Join The Children’s Trust, a charity focused on making a difference.
- Benefits: Gain valuable retail experience while contributing to a meaningful cause.
- Why this job: Be part of a team that promotes sustainable shopping and community engagement.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Opportunity for personal growth and development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.
Income generation
- Support the Shop Manager to manage the Retail budget to achieve agreed targets.
- Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods.
- Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
- Achieve the shop's additional fundraising activities i.e., Christmas appeal sales targets through involving the shop's team.
- Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards.
- Manage the stock levels of bought in/new goods, including ordering more stock as necessary.
- Assist in holding and attending fundraising events to promote awareness of The Children’s Trust.
- Source links with local communities to promote Retail in the community via media and other sources.
- Role involves a degree of manual handling in the sorting and lifting of stock.
Administration and compliance
- Ensure adherence to The Children’s Trust policies and procedures, particularly compliance with Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements.
- Assist in controlling shop expenditure through effective cost control of weekly expenses.
- Ensure minimum losses of both stock and cash by following bank and till procedures.
- Adhere to all Policies and Procedures including those relating to compliance with Health and Safety responsibilities.
- Complete all administration to meet the requirements, standard and deadlines.
- Embrace the change and development of new technology in the shop.
- Provide timely efficient responses to requests for information.
- Fulfil any other agreed duties that may at times be reasonably required.
Personnel and Training
- Support the Shop Manager to ensure the Shop’s team are recruited, retained and developed.
- Provide positive, visible and proactive leadership to the Shops team.
- Assist in managing all employees and volunteers within the Shop.
- Deputise and be accountable for all Shop Manager duties as necessary.
- Assist the Shop Manager to recruit, induct, support, train and retain a team of shop volunteers.
- Attend training courses relevant to the development of the role and Retail Sales meetings if required.
- Assist at other shops if requested and where reasonable.
Customer Service
- Provide excellent customer care through quality of service, dealing with complaints efficiently and effectively.
- Have a good understanding of what The Children’s Trust does.
- Support other shops and fundraising colleagues as necessary.
Assistant Shop Manager - Dorking employer: The Children's Trust
Contact Detail:
The Children's Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager - Dorking
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Dorking shop, chat with the team, and understand what makes it tick. This shows genuine interest and helps you connect with the role.
✨Tip Number 2
Show off your social media skills! Since promoting the shop's social media is key, think of creative ways to engage customers online. Bring some ideas to the table during your interview to impress us!
✨Tip Number 3
Be ready to talk numbers! Brush up on how you've previously managed budgets or maximised sales. We want to see that you can help achieve those targets and keep the shop thriving.
✨Tip Number 4
Don’t forget to highlight your leadership skills! Share examples of how you've motivated a team or handled challenges. We’re looking for someone who can step up and support the Shop Manager when needed.
We think you need these skills to ace Assistant Shop Manager - Dorking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Assistant Shop Manager role. We want to see how you can help us maximise shop profit and support our team!
Show Your Passion for Retail: Let us know why you're excited about working in retail, especially in a charity setting. Share any relevant experiences that demonstrate your commitment to sustainable shopping and community engagement.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Children's Trust
✨Know the Retail Strategy Inside Out
Before your interview, make sure you understand the retail strategy of The Children’s Trust. Familiarise yourself with their goals for income generation and how they promote sustainable shopping. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
As an Assistant Shop Manager, you'll be leading a team of volunteers. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to recruit, train, and retain staff, as this is crucial for the role.
✨Demonstrate Your Customer Service Expertise
Customer care is key in retail. Think of specific instances where you've provided excellent service or resolved complaints effectively. Be ready to discuss how you would ensure high levels of customer satisfaction in the shop.
✨Prepare for Compliance Questions
Since the role involves adhering to various policies and procedures, brush up on relevant health and safety legislation and compliance standards. Be prepared to discuss how you would ensure the shop operates within these guidelines.
