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- Tasks: Support the Customer Services Manager and deliver high-quality helpdesk services.
- Company: Join a dedicated team at The Children's Trust, focused on providing exceptional service.
- Benefits: Enjoy perks like a shuttle bus and more to enhance your work experience.
- Why this job: Be the first point of contact and make a real impact in customer service.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: This role is perfect for those looking to grow in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a Customer Services Coordinator to join Estates team. Your role will be to provide high quality, professional customer experience to all internal and external stakeholders in accordance with defined service standards. Staff benefits include, shuttle bus, and more Read more below Role Requirements Support the Customer Services Manager in developing processes and defining workflows ensuring full coverage of a high-quality day-today service against SLAs and KPIs at all times. Deliver services using existing software systems, ensuring efficient working practices and maintaining automation. Under the guidance of the Customer Services Manager, provide an efficient and high quality Helpdesk function, including job triage, ticket generation and allocation to the appropriate team, including but not limited to transport, maintenance, grounds/gardens, accommodation, housekeeping, logistics and department purchasing. Act as the first point of contact to The Childrens Trust for external users, ensuring Front of House enquiries are dealt with in an appropriate manner that is representative of the organisations Promises. Ensure CAFM tasks are managed in accordance with policy and procedures, monitoring performance and escalating issues as they arise. Prov…
Customer Services Coordinator employer: The Children's Trust Careers
Contact Detail:
The Children's Trust Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarize yourself with the specific software systems mentioned in the job description. Understanding how to use these tools effectively will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service roles, especially those where you managed inquiries or provided support. This will demonstrate your ability to deliver high-quality service and handle various stakeholder needs.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios related to customer service, such as managing difficult inquiries or ensuring compliance with SLAs and KPIs. This will showcase your problem-solving skills and understanding of the role's requirements.
✨Tip Number 4
Research The Childrens Trust and its values. Being able to articulate how your personal values align with the organization's promises will make a strong impression and show us that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Coordinator position. Make sure you understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or coordination roles. Use specific examples that demonstrate your ability to provide high-quality service and manage workflows effectively.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as communication, problem-solving, and proficiency with software systems. Mention any experience with Helpdesk functions or managing customer inquiries.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the organization. Address how your values align with those of The Childrens Trust and how you can contribute to their mission.
How to prepare for a job interview at The Children's Trust Careers
✨Understand the Role Requirements
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with supporting the Customer Services Manager and delivering high-quality service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you effectively handled inquiries or resolved issues, as this will demonstrate your ability to be the first point of contact for external users.
✨Familiarize Yourself with Relevant Software
Since the role involves using existing software systems, it’s beneficial to familiarize yourself with common customer service software and tools. If you have experience with specific systems, be ready to discuss how you used them to improve efficiency.
✨Prepare Questions About Processes and Workflows
Think of insightful questions regarding the processes and workflows mentioned in the job description. This shows your interest in the role and your proactive approach to understanding how you can contribute to maintaining high service standards.
