At a Glance
- Tasks: Lead a team of volunteers and deliver excellent customer service in our Welwyn Garden City shop.
- Company: Join The Children's Society, making a difference for children and young people for over 140 years.
- Benefits: Enjoy 36 days' annual leave, enhanced parental leave, and free counselling services.
- Other info: Flexible hours, opportunities for skill development, and a chance to volunteer.
- Why this job: Be part of a mission-driven team that transforms donated goods into vital support for youth.
- Qualifications: Retail supervisory experience and strong people skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Part time 21 hours per week, over 7 days to include Sundays.
Benefits include but are not limited to:
- 36 days' annual leave (pro rata for part time roles), inclusive of flexible bank holidays, increasing with length of service
- Enhanced maternity/paternity leave
- We match up to 8% pension
- Free counselling service
- Opportunities to develop and widen your skills
- 2 days of paid volunteering time per annum to support another part of the organisation
- Free Parking
About us: The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need. We run over 100 retail shops covering the whole of the UK - every one of these shops plays a vital role in our mission to provide support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
About the role: This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our Welwyn Garden City shop, working alongside the Shop Manager to lead a team of volunteers to deliver excellent customer service, community engagement, and income generation. As part of this role, you will be required to follow a shift which will include Sundays. We're looking for a friendly and positive Assistant Shop Manager who loves working with people and has the ability to lead in the Shop Manager's absence. The ability to inspire and empower people around them is also an attribute we value. We also welcome ideas to drive improvements that strengthen the shop's performance and community impact.
Key Skills and Competencies: The required skills and competencies for this role are:
- Retail or similar supervisory experience
- Excellent people and customer service skills
- Experience of cash handling and basic understanding of performing to income and expenditure budgets
- Confidence, positivity and resilience in managing the shop and making decisions in the absence of the Shop Manager
It would also be an advantage if you have any of the following skills and competencies:
- Understanding of the charity retail sector
Closing date: Midnight on Sunday 9th August 2026. We reserve the right to close the vacancy earlier if we receive enough applications, from Wednesday 5th August onwards. Interviews Date to be confirmed.
The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.
In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.
AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.
Assistant Shop Manager in Welwyn Garden City employer: The Children's Society
The Children's Society is an exceptional employer, dedicated to making a meaningful impact in the lives of children and young people across the UK. With a supportive work culture that values employee development, you will have access to benefits such as a generous pension scheme, free counselling services, and opportunities to enhance your skills while working in a collaborative environment. Located in Washington, Tyne & Wear, this role offers flexibility and the chance to engage with your community, all while contributing to a vital cause.
