At a Glance
- Tasks: Join our Supporter Experience Team to engage with donors and help deliver meaningful change.
- Company: The Children's Society, dedicated to supporting children and young people for over 140 years.
- Benefits: 36 days' annual leave, enhanced parental leave, pension matching, and paid volunteering time.
- Other info: Flexible, people-first culture focused on collaboration and personal growth.
- Why this job: Make a real impact in a dynamic team while helping those in need.
- Qualifications: Passion for customer service, teamwork, and basic computer skills; training provided!
The predicted salary is between 31885 - 38971 £ per year.
As this role sits within our Social Impact Domain, you'll play a key part in our Supporter Experience Team. We process and thank donations received, open and bank post, answer questions for supporters and members of the public via channels such as over the telephone, email and via social media and work closely with colleagues all over the organisation to deliver our charitable aims. This is an ideal job for someone who is passionate about customer service and helping our charity engage with our supporters - you may be someone wanting to start their career in the sector, or someone who is an established professional in this space, wanting to work in a busy team for a great organisation. We're looking for a team orientated, friendly and kind person to join our dynamic, ambitious team. A key part of this role will be your ability to work with supporters, members of the public and colleagues as part of a busy customer service environment, helping us deliver meaningful change.
Key Skills and Competencies
- A passion for Customer Service or charity Supporter Care
- Be willing to work as part of a team
- Good basic literacy and numeracy skills and basic knowledge of how to use computers and databases (training will be provided!)
- A friendly, hard-working attitude.
- Empathy with children and young people going through difficult experiences.
It would also be an advantage if you have any of the following skills and competencies:
- Experience in a Supporter Care team in the charity sector
- Experience of working to service level agreements or within a targets driven environment
- Knowledge of CRM systems i.e. Dynamics
- Fundraising Regulation knowledge
36 days' annual leave, inclusive of flexible bank holidays, increasing with length of service
Enhanced maternity/paternity leave
We match up to 8% pension
Free counselling service
Opportunities to develop and widen your skills
2 days of paid volunteering time per annum to support another part of the organisation
The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need. Our Social Impact domain is built on shared values, diverse perspectives, and a flexible, people-first approach. We work as one team, building strong relationships across the organisation to drive meaningful change for children and young people. With trust, wellbeing, and collaboration at the heart of how we work, you'll join a culture that supports you to make a real and lasting difference, helping us move closer to our mission of improving the lives of children and young people.
Supporter Experience Coordinator employer: The Children's Society
The Children's Society is an exceptional employer that prioritises the wellbeing and development of its employees, offering a supportive work culture where innovation thrives. With a strong focus on meaningful impact, employees have access to growth opportunities and are encouraged to contribute to transformative initiatives that directly benefit children and young people across the nation. Located in a vibrant community, the organisation fosters collaboration and creativity, making it an ideal place for passionate individuals to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Coordinator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The Children's Society.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like The Children's Society.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The Children's Society.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at The Children's Society. Apply directly through us to stand out!
We think you need these skills to ace Supporter Experience Coordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The Children's Society. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Experience Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The Children's Society
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The Children's Society. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
