This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our Stockton Heath shop, supporting the shop manager & team to deliver excellent customer service, community engagement, and income generation. As part of this role, you will be required to be flexible including some weekends.
We're looking for a friendly, enthusiastic and reliable Shop Assistant with the ability to deliver excellent customer service, support volunteers and help maximise shop income through the sale of donated goods, driving improvements that strengthen the shop's performance and community impact.
Key Skills and Competencies
The required skills and competencies for this role are:
- Passionate about delivering excellent customer service and creating a welcoming environment for customers and donors.
- Able to work effectively as part of a team, supporting colleagues and volunteers to achieve shared objectives.
- Organised and dependable, with the ability to manage a variety of shop floor and stockroom tasks in a busy environment.
- Retail experience, and a "can do", positive approach
- Good IT skills
It would also be an advantage if you have any of the following skills and competencies:
- Previous experience in a retail, charity retail or customer-facing environment.
- Experience handling cash, operating tills and maintaining accurate records.
- Knowledge of visual merchandising, stock presentation and identifying opportunities to increase sales and donations.
- Full driving licence and access to a vehicle
- Experience of working with volunteers
The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation. In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.
36 days' annual leave [full time roles only], inclusive of flexible bank holidays, increasing with length of service
- Enhanced maternity/paternity leave
- We match up to 8% pension
- Free counselling service
- Opportunities to develop and widen your skills
- 2 days of paid volunteering time per annum to support another part of the organisation
About us: The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.
We run over 100 retail shops covering the whole of the UK - every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
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Sessional Shop Assistant - Stockton Heath employer: The Children's Society
The Children's Society is an exceptional employer that prioritises the wellbeing and development of its employees, offering a supportive work culture where innovation thrives. With a strong focus on meaningful impact, employees have access to growth opportunities and are encouraged to contribute to transformative initiatives that directly benefit children and young people across the nation. Located in a vibrant community, the organisation fosters collaboration and creativity, making it an ideal place for passionate individuals to make a difference.
