At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive income in our Kimberley shop.
- Company: Join The Children’s Society, making a difference for children and young people for over 140 years.
- Benefits: Enjoy 36 days of annual leave, enhanced parental leave, and a matched pension scheme.
- Other info: Flexible working hours and opportunities for paid volunteering to support the community.
- Why this job: Be part of a mission that transforms lives while developing your skills in retail management.
- Qualifications: Retail management experience and a passion for excellent customer service are essential.
The predicted salary is between 25760 - 25760 £ per year.
Permanent | 37 hours/week (5 days out of 7) | Location: Kimberley (Nottingham) | Salary: £25,760 per annum.
Benefits:
- 36 days’ annual leave, inclusive of flexible bank holidays, increasing with length of service
- Enhanced maternity/paternity leave
- We match up to 8% pension
- Free counselling service
- Opportunities to develop and widen your skills
- 2 days of paid volunteering time per annum to support another part of the organisation
- Free parking, if applicable
About Us:
The Children’s Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need. We run over 100 retail shops covering the whole of the UK – every one of these shops plays a vital role in our mission to provide support to children and young adults. Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.
About the Role:
This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You’ll play a key part in our Kimberley shop, leading & supporting a team to deliver excellent customer service, community engagement, and income generation.
Key Responsibilities:
You will be expected to lead a group of diverse volunteers and an Assistant Shop Manager, driving income and ensuring excellent customer service.
Key Skills and Competencies:
- Retail Management Experience
- Retail Experience
- Excellent Customer Service
- Volunteer Management (advantage)
- Managing Stock/Merchandising (advantage)
- Ability to use systems such as Word, Excel and EPOS Tilling Systems (advantage)
Safety and Inclusion Policies:
The Children’s Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation. In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission – this means removing personal information such as your name, contact details, age, and any other identifying details. AI tools can support your application but only when used appropriately. You’re welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you – authenticity matters.
Shop Manager - Kimberley employer: The Children's Society
The Children's Society is an exceptional employer, dedicated to making a meaningful impact in the lives of children and young people across the UK. With a supportive work culture that values employee development, you will have access to benefits such as a generous pension scheme, free counselling services, and opportunities to enhance your skills while working in a collaborative environment. Located in Washington, Tyne & Wear, this role offers flexibility and the chance to engage with your community, all while contributing to a vital cause.
