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- Tasks: Join our Supporter Care team to inspire and engage with supporters while processing donations.
- Company: The Children's Society has been supporting vulnerable children for over 140 years.
- Benefits: Enjoy a friendly team environment, competitive salary, and opportunities for skill growth.
- Why this job: Make a real impact on children's lives while developing your customer service skills.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail are essential.
- Other info: This role is based in London, working 35 hours per week.
The predicted salary is between 27000 - 39000 £ per year.
This is a customer service role and does not typically involve working directly with children and young people. The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
This role sits within our Social Impact domain and Supporter Experience Knowledge Group which works to engage our supporters to the maximum benefit of children and young people, whether that be by giving time, money or voice. We are currently looking for a brilliant team player to join our dynamic, ambitious Supporter Care team. This is an amazing opportunity for someone from a Customer Service background looking to grow their skills as part of a friendly team.
This is a busy, multi-faceted role responsible for key areas of Supporter Care and Customer Service:
- Inspiring and leading other members of the team
- Processing and thanking donations to agreed deadlines
- Engaging with our supporters and fellow staff members through a variety of different channels
- Championing and adhering to data protection and fundraising compliance
KEY SKILLS AND COMPETENCIES
To be successful in this role, you would ideally have:
- Experience of working in a customer facing environment
- A real pride in your work and attention to detail
- Excellent communication skills across all channels
- A positive, opportunity aware outlook
The Children's Society is a national charity that provides specialist support that empowers young people to make positive changes and rediscover their hope. They want a future they can look forward to and we're here to make sure they get it. Working alongside young people, their families and community, we will not rest until together, step-by-step, we've created a society built for all children.
The closing date for applications is midnight on Thursday 29th May 2025. Interviews will be held on a date to be confirmed.
Senior Supporter Care Coordinator employer: The Children's Society
Contact Detail:
The Children's Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supporter Care Coordinator
✨Tip Number 1
Familiarise yourself with The Children's Society and their mission. Understanding their values and the impact they have on children's lives will help you connect with their goals during interviews and discussions.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully handled challenging situations. This will demonstrate your problem-solving skills and ability to engage effectively with supporters.
✨Tip Number 3
Showcase your communication skills by practicing clear and concise responses. Whether it's through phone calls or emails, being articulate and friendly can set you apart from other candidates.
✨Tip Number 4
Emphasise your attention to detail by discussing any relevant experiences where accuracy was crucial. This could involve data management or compliance tasks, which are important in supporter care roles.
We think you need these skills to ace Senior Supporter Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Senior Supporter Care Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Emphasise any roles where you demonstrated excellent communication skills and attention to detail, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting children and young people. Mention specific examples from your past work that showcase your ability to inspire and lead a team, as well as your commitment to data protection and compliance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at The Children's Society
✨Show Your Customer Service Experience
Make sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will demonstrate your capability in a similar environment.
✨Emphasise Teamwork Skills
Since the role requires being a brilliant team player, be prepared to discuss your experiences working in teams. Talk about how you’ve inspired or supported colleagues in past roles, showcasing your ability to contribute positively to a team dynamic.
✨Demonstrate Attention to Detail
Given the importance of processing donations and adhering to compliance, provide examples that illustrate your attention to detail. Discuss any systems or methods you use to ensure accuracy in your work, which is crucial for this position.
✨Communicate Positively
Exude a positive attitude throughout the interview. The Children’s Society values a positive outlook, so share how you approach challenges with optimism and how you see opportunities in difficult situations. This will resonate well with the interviewers.
