At a Glance
- Tasks: Lead a team of volunteers to enhance community engagement and boost sales.
- Company: Join a charity-focused bookshop making a real difference for young people.
- Benefits: Enjoy 36 days of leave, enhanced family leave, and a generous pension match.
- Other info: Flexible working environment with opportunities for personal growth and volunteering.
- Why this job: Make an impact in your community while developing valuable leadership skills.
- Qualifications: Experience in retail management and a passion for books and media.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our Calverton Bookshop, leading and supporting a team to deliver excellent customer service, community engagement, and income generation.
Responsibilities
- Lead a group of diverse volunteers and an Assistant Shop Manager.
- Deliver excellent customer service, community engagement, and income generation.
Key Skills and Competencies
- Retail or similar people‑management experience.
- Book and Media knowledge.
- Understanding of online selling such as eBay.
- Commercial awareness to drive and deliver sales.
- Positivity and resilience.
- Demonstrable experience of successfully leading, developing and motivating a team.
- Experience of managing to an income and expenditure budget.
- Good IT skills.
Preferred skills and competencies
- Managing Stock / Merchandising.
- Full driving licence and access to a vehicle.
- Experience of managing a team of volunteers.
- Experience in the charity retail sector.
Safeguarding and Vetting
The Children's Society is committed to safeguarding and protection of the children and young people we work with. Our recruitment process includes a Basic or Enhanced DBS check, 2 years of references and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.
Benefits
- 36 days’ annual leave, inclusive of flexible bank holidays, increasing with length of service.
- Enhanced maternity/paternity leave.
- Up to 8% pension match.
- Free counselling service.
- Opportunities to develop and widen your skills.
- Two days of paid volunteering time per annum to support another part of the organisation.
Bookshop Manager: Lead Volunteers & Boost Community Impact employer: The Children's Society
The Children's Society is an exceptional employer, dedicated to making a meaningful impact in the lives of children and young people across the UK. With a supportive work culture that values employee development, you will have access to benefits such as a generous pension scheme, free counselling services, and opportunities to enhance your skills while working in a collaborative environment. Located in Washington, Tyne & Wear, this role offers flexibility and the chance to engage with your community, all while contributing to a vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Bookshop Manager: Lead Volunteers & Boost Community Impact
✨Get Involved in Local Events
Check out local community events and markets where retail opportunities often pop up. Volunteering at these events not only gives you experience but also helps you make valuable connections with local retailers who might be on the lookout for enthusiastic volunteers like us.
✨Reach Out to Local Businesses
Don’t be shy! Walk into shops and ask if they need help. Many small retail stores appreciate the extra hands and are often more flexible with unofficial volunteering roles. Plus, it shows your initiative and interest directly to the business owners.
✨Join Retail Volunteer Networks
Look for local volunteer networks or organisations that specialise in retail placements. These platforms often have a solid list of volunteer opportunities tailored to the retail sector and can connect us with like-minded individuals who can share their experiences.
✨Showcase Your Passion Online
Use social media to showcase your passion for retail. Share posts about your favourite local shops or your thoughts on retail trends. It’s a great way to increase your visibility in the community and may catch the eye of potential retail opportunities—especially if you’re looking to volunteer!
We think you need these skills to ace Bookshop Manager: Lead Volunteers & Boost Community Impact
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, it's all about great customer interactions. Share any previous experience you have in customer service roles, even if it's informal, like helping out in a family shop or during school events. Highlighting a friendly attitude and a willingness to help goes a long way!
Don’t Forget to Mention Team Spirit:Retail thrives on teamwork! Make sure you mention any group activities or volunteer work where you’ve collaborated with others. This shows that you can communicate well and contribute to a positive environment, which is key for any retail role.
Craft a Warm Cover Letter:Since this is a volunteer role, your cover letter should reflect your passion for helping others and your eagerness to learn. Talk about why you want to volunteer with The Children's Society and how contributing aligns with your values and career goals. Make it personal!
Highlight Availability:Being flexible with your schedule can really set you apart for a volunteer position. Mention your availability clearly in your application so that The Children's Society knows when you can jump in and help out. They’ll appreciate your willingness to work around their needs!
How to prepare for a job interview at The Children's Society
✨Dress the Part
Even though it's a volunteer role, you want to show that you respect the retail environment at The Children's Society. Go for a smart-casual look that matches the store vibe—this shows you're ready to represent their brand effectively, and it creates a positive first impression!
✨Know the Products
Retail is all about understanding the products and services on offer. Brush up on The Children's Society’s key items or any seasonal promotions they might have going on. This knowledge not only helps you engage with customers but also shows your commitment to getting involved.
✨Customer Interaction Scenarios
Expect scenarios where you'll demonstrate your customer service skills. Prepare to role-play or answer questions about handling difficult customers or upselling products. Practising these interactions can help us feel more confident and show how we can positively impact the The Children's Society experience.
✨Passion for Retail
As a volunteer, your enthusiasm can shine through your motivation. Be ready to share why you love retail and what excites you about working with The Children's Society. This shows that you’re eager to learn and contribute, which is always a massive plus!
