Business Operations Associate

Location: London,

UK (5 days in office)

Salary: £42000

About The Chief of Staff Association (CSA)

The Chief of Staff Association is the largest membership organisation for chiefs of staff globally, with members occupying positions of influence in over 70 countries. Our members are drawn from a variety of different sectors from some of the most prominent businesses and organisations. These include: Google, Deloitte, US Government and Salesforce to name just a few.

About the Role

As we continue to expand, we are seeking an ambitious and technically savvy professional to join our team as Operations Manager. Reporting directly into the Senior Director of Operations this dynamic position is at the intersection of strategy, operations, and technology, making it an ideal opportunity for an ambitious professional with a strategic mindset and a technical leaning.

If you are a generalist with a technical inclination and a passion for optimising digital operations, we invite you to apply for this exciting opportunity.

What you’ll be doing:

Digital Operations Management

• Manage and optimise digital operational processes critical to the CSA’s success.
• Identify opportunities for efficiency improvements and implement solutions to streamline workflows.
• Collaborate with others to troubleshoot and resolve technical issues promptly.

Workflow Automation and Integration

• Leverage expertise in HubSpot and Zapier to enhance and automate workflows.
• Explore and implement additional integrations to improve the overall effectiveness of digital operations.
• Ensure transparency and facilitate knowledge transfer through comprehensive documentation.

Data Quality and Decision Support

• Support in setting the highest standards of data quality across tools to enable data-driven decision making.
• Develop and maintain systems that ensure data integrity and accessibility.

Strategic Collaboration and Innovation

• Work closely with the Senior Management Team to understand organisational objectives and contribute to the development of aligned digital strategies.
• Identify opportunities for technology-driven innovations to enhance organisational effectiveness.
• Demonstrate a commitment to ongoing professional development and adaptability to stay ahead in digital operations.

You should apply if:

We like to hire on ability, attitude and aptitude with a big emphasis on potential rather than only past experience. Education and qualifications are important, but we really want someone who buys into our mission and wants to learn and grow as we scale The CSA together.

• You have a Bachelor’s degree or equivalent practical experience.
• You have a technical background or a willingness to develop technical skills.
• You have excellent communication and collaboration skills.
• You have strong problem-solving abilities and a proactive mindset.
• You have demonstrated experience in managing digital operations and optimising processes.
• You have proficiency in HubSpot and Zapier (preferred, not required).

Benefits

• 25 days annual leave + bank holidays
• 10 days paid sick leave
• Professional development stipend
• Private health insurance
• Access to the CSA member content library, which includes over 80 hours of learning and development.
• International travel opportunities

The Chief of Staff Association will always provide equal opportunities to any employee or job applicant. We will never discriminate or have prejudices on a person’s race, religious beliefs, sex, sexual orientation, gender, relationship status, disabilities or due to pregnancy or maternity.

CSA Limited is the UK subsidiary of The Chief of Staff Association, a public benefit corporation chartered by the State of Delaware in the United States of America.

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