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- Tasks: Lead and inspire teams to deliver exceptional customer experiences in our shops.
- Company: Join Joy Brands, a family-focused business dedicated to growth and development.
- Benefits: Earn £13.16 per hour, enjoy free food, and receive 50% off with Club Pret Membership.
- Why this job: Be part of a supportive team that values your growth and offers management opportunities.
- Qualifications: Previous retail supervisory experience and a passion for food and customer service required.
- Other info: Exciting plans for expansion mean endless opportunities for personal and professional growth.
We are looking for enthusiastic Leaders who will ensure our wonderful customers have the best experience in our shops by supporting, training and coaching our teams!
Our leaders are essential to the smooth running of the shift and take ownership to guarantee the success of our stores alongside our Managers, being the eyes and ears for the front of house operations.
You will also gain relevant skills and knowledge that can lead to management opportunities - all supported by our Training Academy.
If you have previous retail supervisory experience and a passion for food and customer service, apply now!
We offer:
- £13.16 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)
- Free food when you’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day
- Outstanding training and development (over 85% of our Managers started as Team Members)
- Earn an extra £5 when you start to work between 3am and 5am
Joy Brands was created in 2021 having successfully won the right to become a Pret a Manager Franchise launch partner. Joy Brands is a subsidiary of The Chesterford Group, which is a multi branded food business serving over 4 million meals a year and employing in excess of 800 people. The Chesterford Group is a family business focussed first and foremost on the development of its people. There is nothing more important to us than providing opportunities for our people to grow and develop, feel invested in, cared for and appreciated.
You are the magic makers, the inspirers, the people responsible for any and every success we have. It’s why at Joy Brands we believe in feeling like a family, and playing as a team.
In 2022 Joy Brands purchased 4 Pret a Manager shops in the territories of Essex, Cambridgeshire and Hertfordshire. We have exciting plans to open many more Pret shops, to provide endless opportunities for our teams to better their lives and the lives of their families, quite simply, it’s what gets us out of bed in the morning.
Joy brands isn’t just a name, joy is a feeling, it’s the feeling we want to spread in our Pret shops to every single customer and colleague that we come into contact with. It’s why Pret’s mission statement is to "Create joy for millions of customers through food and coffee" means so much to us.
To be part of a family business that wants to invest in you, see you thrive and succeed, provide you with endless opportunities through great training and pay, there is no happier place to be.
Front House Leader employer: The Chesterford Group
Contact Detail:
The Chesterford Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front House Leader
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create a positive experience for customers in your previous roles.
✨Tip Number 2
Highlight your leadership skills by discussing any experience you have in training or mentoring team members. This will demonstrate your ability to support and coach others, which is crucial for the Front House Leader role.
✨Tip Number 3
Familiarise yourself with Joy Brands and Pret a Manger's values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it gives you a chance to learn more about their culture and expectations.
We think you need these skills to ace Front House Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous retail supervisory experience and any relevant skills related to customer service and team leadership. Use specific examples to demonstrate how you've successfully managed teams or improved customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for food and customer service. Mention why you want to work for Joy Brands specifically and how you align with their mission to create joy for customers. Be sure to express your enthusiasm for the role of Front House Leader.
Showcase Leadership Skills: In your application, emphasise your ability to support, train, and coach team members. Provide examples of how you've taken ownership in previous roles and contributed to the success of your team or store.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a leadership role.
How to prepare for a job interview at The Chesterford Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experience where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Front House Leader, you'll be expected to support and coach your team. Prepare to discuss your leadership style and provide examples of how you've successfully led a team in the past.
✨Familiarise Yourself with the Company Culture
Research Joy Brands and their mission to create joy through food and coffee. Understanding their values will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you.
