At a Glance
- Tasks: Process customer orders and manage contract reviews efficiently.
- Company: Join a leading company focused on customer satisfaction and growth.
- Benefits: Gain valuable experience, training, and potential career advancement.
- Other info: Opportunity to learn across various departments and enhance your skill set.
- Why this job: Be part of a dynamic team that values client relationships and service improvement.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
- Location Job Description
- Effective & efficient processing of customer orders
- Implement and manage a contract review process
- Ensure repeat business continuity through production
- Coordinate and control production progress reports to customers
- Support production scheduling and lead time targets
- Understand and contribute to the pricing structure ensuring margins are maintained
- Respond to enquiries on time and professionally. Support the strategy to increase the volume of sales in line with business objectives
- Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
- Effective documentation control both internally and externally
- Support Quality in delivering accurate and timely document packs
- Support OTIF & delivery projections for weekly, monthly & annual budgets
- Support the coordination of the Goods in and Despatch function
- Presenting & analysing information and reports wherever required
- Work as part of the team to ensure we remain our chosen market leader
- Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times
- Reception duties and customer-focused contact
- Support export functions as and when required
- General administration across all departments
Key responsibilities
- Build and maintain strong, long-lasting client relationships
- Keeping clients satisfied with the organisation and maximising repeatable business
- Update customers on key performance indicators weekly/monthly/quarterly
- Ensure the CRM system is utilised and accurate
Continual service improvement, including but not limited to
- Order processing, order acknowledgement
- Order Progressing
- Despatching & invoicing
- Process Improvements within the department and business to support the customer requirements
- Responsible for legal and compliance-related document management processes through systems utilisation.
Customer Service Administrator Apprentice in Chesterfield employer: The Chesterfield College Group
International Drilling Services Ltd is an excellent employer, offering a dynamic work environment where innovation meets precision in the field of geotechnical engineering. With a strong commitment to employee development, apprentices can expect comprehensive training and mentorship, alongside opportunities for career advancement within a supportive team culture. Located in a thriving industry hub, employees benefit from exposure to cutting-edge technology and global projects that make a meaningful impact.
Contact Details:
The Chesterfield College Group Recruitment Team
We think you need these skills to ace Customer Service Administrator Apprentice in Chesterfield
Customer Order Processing
Contract Review Management
Production Coordination
Sales Support
Documentation Control
Quality Assurance
Data Analysis and Reporting
