At a Glance
- Tasks: Process customer orders and manage production schedules efficiently.
- Company: Join a leading company focused on customer satisfaction and growth.
- Benefits: Gain valuable experience, training, and potential career advancement.
- Other info: Opportunity to work across various departments and enhance your skill set.
- Why this job: Be part of a dynamic team that values your contributions and supports your development.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Location
Job Description
- Effective & efficient processing of customer orders
- Implement and manage a contract review process
- Ensure repeat business continuity through production
- Coordinate and control production progress reports to customers
- Support production scheduling and lead time targets
- Understand and contribute to the pricing structure ensuring margins are maintained
- Respond to enquiries on time and professionally. Support the strategy to increase the volume of sales in line with business objectives
- Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
- Effective documentation control both internally and externally
- Support Quality in delivering accurate and timely document packs
- Support OTIF & delivery projections for weekly, monthly & annual budgets
- Support the coordination of the Goods in and Despatch function
- Presenting & analysing information and reports wherever required
- Work as part of the team to ensure we remain our chosen market leader
- Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times
- Reception duties and customer-focused contact
- Support export functions as and when required
- General administration across all departments
Key responsibilities
- Build and maintain strong, long-lasting client relationships
- Keeping clients satisfied with the organisation and maximising repeatable business
- Update customers on key performance indicators weekly/monthly/quarterly
- Ensure the CRM system is utilised and accurate
Continual service improvement, including but not limited to
- Order processing, order acknowledgement
- Order Progressing
- Despatching & invoicing
- Process Improvements within the department and business to support the customer requirements
- Responsible for legal and compliance-related document management processes through systems utilisation.
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Customer Service & Admin Apprentice: Orders & Scheduling in Chesterfield employer: The Chesterfield College Group
International Drilling Services Ltd is an excellent employer, offering a dynamic work environment where innovation meets precision in the field of geotechnical engineering. With a strong commitment to employee development, apprentices can expect comprehensive training and mentorship, alongside opportunities for career advancement within a supportive team culture. Located in a thriving industry hub, employees benefit from exposure to cutting-edge technology and global projects that make a meaningful impact.
Contact Details:
The Chesterfield College Group Recruitment Team
We think you need these skills to ace Customer Service & Admin Apprentice: Orders & Scheduling in Chesterfield
Order Processing
Contract Review Management
Production Coordination
Customer Relationship Management (CRM)
Documentation Control
Quality Assurance
Data Analysis
