At a Glance
- Tasks: Process customer orders and manage production schedules efficiently.
- Company: Join a leading company focused on customer satisfaction and growth.
- Benefits: Gain valuable experience, training, and potential career advancement.
- Other info: Opportunity to work across various departments and enhance your skill set.
- Why this job: Be part of a dynamic team that values your contributions and supports your development.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
Location
Job Description
- Effective & efficient processing of customer orders
- Implement and manage a contract review process
- Ensure repeat business continuity through production
- Coordinate and control production progress reports to customers
- Support production scheduling and lead time targets
- Understand and contribute to the pricing structure ensuring margins are maintained
- Respond to enquiries on time and professionally.
Support the strategy to increase the volume of sales in line with business objectives - Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
- Effective documentation control both internally and externally
- Support Quality in delivering accurate and timely document packs
- Support OTIF & delivery projections for weekly, monthly & annual budgets
- Support the coordination of the Goods in and Despatch function
- Presenting & analysing information and reports wherever required
- Work as part of the team to ensure we remain our chosen market leader
- Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times
- Reception duties and customer-focused contact
- Support export functions as and when required
- General administration across all departments
Key responsibilities
- Build and maintain strong, long-lasting client relationships
- Keeping clients satisfied with the organisation and maximising repeatable business
- Update customers on key performance indicators weekly/monthly/quarterly
- Ensure the CRM system is utilised and accurate
Continual service improvement, including but not limited to
- Order processing, order acknowledgement
- Order Progressing
- Despatching & invoicing
- Process Improvements within the department and business to support the customer requirements
- Responsible for legal and compliance-related document management processes through systems utilisation.
- #J-18808-Ljbffr
Customer Service & Admin Apprentice: Orders & Scheduling in Chesterfield employer: The Chesterfield College Group
As a Customer Service & Admin Apprentice at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. Located in a vibrant area, we offer comprehensive training, mentorship opportunities, and a commitment to fostering strong relationships with both clients and internal teams, ensuring a rewarding and meaningful career path. Join us to be part of a market-leading organisation that values your contributions and encourages continual service improvement.
Contact Details:
The Chesterfield College Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Admin Apprentice: Orders & Scheduling in Chesterfield
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like The Chesterfield College Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like The Chesterfield College Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service & Admin Apprentice: Orders & Scheduling in Chesterfield
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at The Chesterfield College Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join The Chesterfield College Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at The Chesterfield College Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by The Chesterfield College Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at The Chesterfield College Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
