At a Glance
- Tasks: Ensure a welcoming environment, assist guests, and maintain hotel standards during night shifts.
- Company: Historic 5-star hotel with a reputation for elegance and exceptional service.
- Benefits: Flexible hours, opportunity to learn in a prestigious setting, and a supportive team.
- Other info: Ideal for those who enjoy working independently and staying active at night.
- Why this job: Join a passionate team and gain valuable experience in the hospitality industry.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 24000 - 30000 € per year.
About us
The history of Chester and its most famous 5-star hotel have been inextricably linked for many decades. Although the existing building dates back to 1865, there has been an inn on this site since the late sixteenth century. Throughout the twentieth century the hotel has earned an enviable reputation for understated elegance, sublime comfort and impeccable service.
Job Overview
We are seeking a reliable, self-motivated, and observant Senior Night Porter to join our team in providing exceptional service in a hospitality setting. The ideal candidate will assist in maintaining the cleanliness and functionality of the premises, ensuring a welcoming environment for guests. Our Senior Porters greet late check-in guests on entry to the hotel, provide valet parking, collect and deliver luggage, and provide information on the hotel and city centre. In the early hours, our Night Porters clean and maintain 5-star standards within our hotel, and for this reason, we are looking for candidates who can work independently and enjoy keeping active and busy during the quiet overnight period. They will also be responsible for supporting holiday cover for the Night Management team when required. 32 HOURS PER WEEK ACROSS 4 SHIFTS.
Duties
- Supervise the team in the absence of Night Management.
- Clean and maintain the lobby, corridors, and other public areas.
- Assist guests with luggage and transportation needs.
- Monitor and address any maintenance issues promptly.
- Support security measures by monitoring premises.
- Provide excellent customer service to guests.
- Assist with deliveries and storage as needed.
Skills
- Proficient in guest services with a focus on hospitality.
- Excellent phone etiquette and communication skills.
- Ability to speak multiple languages is advantageous.
- Experience in a hotel or similar setting is preferred.
- Strong organisational skills to manage various tasks efficiently.
- Supervisory experience.
Requirements
The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, reliable, and willing to learn as part of this growing team.
Night Porter - Fixed Term Contract in Chester employer: The Chester Grosvenor
Join our prestigious 5-star hotel in Chester, where a rich history meets exceptional service. As a Night Porter, you'll be part of a dedicated team that values reliability and a passion for hospitality, offering you opportunities for personal growth and development in a supportive work environment. Enjoy the unique advantage of working in a historic setting while contributing to an atmosphere of elegance and comfort for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Fixed Term Contract in Chester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be proactive! If you see a job you fancy, don’t just wait for the application process. Visit the hotel, chat with staff, and show your enthusiasm for the position. It’s all about making a memorable impression!
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for guests. We want to hear how you can bring that 5-star service to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at the hotel.
We think you need these skills to ace Night Porter - Fixed Term Contract in Chester
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let us see your enthusiasm for the hospitality industry. Share any experiences that highlight your love for providing excellent service and how you enjoy making guests feel welcome.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with what we’re looking for in a Senior Night Porter, like your organisational skills and ability to work independently.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Chester Grosvenor
✨Know the Hotel's History
Familiarise yourself with the hotel's rich history and its reputation for elegance and service. This will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to assist guests, as this is crucial for a Night Porter position.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently, especially during quieter hours. Highlight any experience you have in supervising teams or handling maintenance issues, as these are key responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s operations, team dynamics, or guest services. This shows that you're engaged and eager to contribute positively to the team, which is exactly what they’re looking for.
