At a Glance
- Tasks: Supervise the night team and provide top-notch guest services.
- Company: Join a vibrant hotel with a focus on hospitality.
- Benefits: Competitive salary, mental health support, and generous discounts.
- Other info: Great opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team and enhance guest experiences.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Support holiday cover for the Night Management team when required.
- Supervise the team in the absence of Night Management.
- Clean and maintain the lobby, corridors, and other public areas.
- Assist guests with luggage and transportation needs.
- Monitor and address any maintenance issues promptly.
- Support security measures by monitoring premises.
- Provide excellent customer service to guests.
- Assist with deliveries and storage as needed.
Qualifications
- Proficient in guest services with a focus on hospitality.
- Excellent phone etiquette and communication skills.
- Ability to speak multiple languages is advantageous.
- Experience in a hotel or similar setting is preferred.
- Strong organisational skills to manage various tasks efficiently.
- Supervisory experience.
- At least a year’s experience in a similar position.
- Passionate about hospitality, reliable, and willing to learn as part of this growing team.
Benefits
- Competitive salaries—dependent on experience.
- Access to complimentary Mental Health & Wellbeing services.
- 50% off all Bespoke Hotel Stays, & 25% off for family and friends.
- 50% off all Food & Beverage during Bespoke Hotel Stays.
- A range of local in-house benefits.
Night Concierge & Guest Services Supervisor in Chester employer: The Chester Grosvenor
As a Night Concierge & Guest Services Supervisor at our esteemed hotel, you will thrive in a vibrant work culture that prioritises exceptional guest experiences and employee well-being. With competitive salaries, generous discounts on hotel stays and dining, and access to mental health services, we are committed to fostering your professional growth and ensuring a rewarding career in hospitality. Join us in a location that values teamwork and offers unique local benefits, making it an ideal place for passionate individuals to flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge & Guest Services Supervisor in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and ask to speak with the manager. A friendly chat can leave a lasting impression and might just give you an edge over other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest services and hospitality. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our growing team!
We think you need these skills to ace Night Concierge & Guest Services Supervisor in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in guest services and hospitality. We want to see how your skills match the responsibilities listed in the job description!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t forget to showcase your phone etiquette and any language skills you have. We love seeing candidates who can connect with guests from all backgrounds!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks efficiently. Use examples from your past experiences to demonstrate how you’ve managed various responsibilities in a busy environment.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your enthusiasm and commitment to joining our team!
How to prepare for a job interview at The Chester Grosvenor
✨Know Your Guest Services Inside Out
Make sure you brush up on your knowledge of guest services and hospitality. Be ready to discuss your previous experiences in similar roles, highlighting how you provided excellent customer service and handled various situations.
✨Show Off Your Supervisory Skills
Since the role involves supervising a team, be prepared to share examples of how you've successfully led a team in the past. Talk about your approach to managing tasks and ensuring everything runs smoothly, especially during busy times.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. If you speak multiple languages, mention this during the interview as it can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or a maintenance issue. Think through your responses ahead of time, focusing on how you would maintain professionalism and ensure guest satisfaction.
