At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and promote hotel services with a smile.
- Company: Join The Chester Grosvenor, a 5-star luxury hotel with a rich history.
- Benefits: Enjoy fantastic training, discounts, free meals, and access to earned wages.
- Other info: Flexible shifts available; join a supportive team focused on wellbeing.
- Why this job: Be part of a dynamic team in elite hospitality and grow your career.
- Qualifications: Customer service experience preferred; training provided for the right attitude.
The predicted salary is between 25000 - 30000 £ per year.
At The Chester Grosvenor, we value positivity, passion and potential as equally as experience. Experts and leaders in elite hospitality since 1865, apply now to
Grow with Grosvenor in a 5 Star Luxury Hotel . We are now accepting applications to join our Front of House team as a Part Time
Guest services agent.
Varied Shifts (Early, Middle or Late).
Desirable Candidate
- Prior experience of customer service and front of house hotel reception and / or reservation duties.
- Our hotel is a 24 hour operation. Candidates are not required to work night shifts but are expected to be flexible over day time hours, evenings and weekends.
- Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships.
- Professional and courteous to our guests and our team.
- Exceptional telephone manner.
- Ability to promote hotel restaurants, spa and packages.
- Awareness of 5 Star Hotel Standards and guest expectations.
- Experience of Opera Hotel Systems is desirable
- A positive, can do attitude.
What We Can Offer You
- Fantastic training and career development opportunities
- Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels.
- Free meals on duty.
- Complimentary uniform provision and laundry service.
- Wagestream - access to earned wages for unexpected costs
- Recognition awards and celebrations.
- Bonus holidays for length of service (permanent employees).
- Online /Store / Local Discounts.
- F&B, Spa and retail discounts at The Chester Grosvenor.
- Wellbeing focus and practice – we’ve got you.
- Discounted memberships
- And many more Team Grosvenor treats!...
Duties
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role
- To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.
Being Bespoke
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this.
Every agreement we have is Bespoke by name, and bespoke by nature.
Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Covid-19 Promise
We continue to ensure that all of our premises continue to be a 'Safe place to work, stay and visit'.
The health, safety and wellbeing of all of our employees, guests and third-party visitors is, as always, our upmost priority.
Guest services agent - Fixed Term in Chester employer: The Chester Grosvenor
At The Chester Grosvenor, we are committed to fostering a vibrant and inclusive work culture that prioritises employee growth and wellbeing. As part of the UK's largest independent hotel group, you will benefit from exceptional training opportunities, generous discounts, and a supportive team environment that encourages passion and excellence in hospitality. Join us to not only enhance your skills but also to be part of a prestigious institution known for its dedication to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest services agent - Fixed Term in Chester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Chester Grosvenor and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest services agent - Fixed Term in Chester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Chester Grosvenor that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Chester Grosvenor.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Chester Grosvenor get a sense of who you are beyond your experience!
How to prepare for a job interview at The Chester Grosvenor
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Chester Grosvenor and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
