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- Tasks: Support clients and clinicians in a fast-paced mental health clinic.
- Company: Join The Chelsea Psychology Clinic, a leader in mental health care.
- Benefits: Enjoy flexible hours, professional development, and private healthcare after probation.
- Why this job: Be part of a supportive team making a real difference in people's lives.
- Qualifications: Experience in customer service, especially in healthcare, is preferred.
- Other info: Part-time role with shifts between 8am-9pm, Monday to Saturday.
The predicted salary is between 15600 - 21600 £ per year.
Join Our Growing Team at The Chelsea Psychology Clinic! At The Chelsea Psychology Clinic (TCPC), we’re a leading multidisciplinary practice committed to delivering outstanding mental health care. Our team includes highly skilled psychologists, psychiatrists, psychotherapists, and health professionals—all working together to create a supportive and forward-thinking environment.
As we expand to meet increasing demand, we are looking for a dedicated and organised Customer Service professional to join our team. This is an exciting opportunity to be part of a fast-paced, high-performing clinic where your contributions will directly support the smooth running of operations and enhance the experience of both clients and clinicians.
- Work in a dynamic private healthcare setting
- Opportunities for professional development and growth
If you’re proactive, detail-oriented, and passionate about delivering high-quality support in a clinical environment, we’d love to hear from you.
As a key member of the clinical triage team, the Customer Service Representative ensures the delivery of exceptional, white-glove experience to clients at our private mental health clinic. As the first point of contact, you will ensure clients feel informed and supported as they are matched with the most appropriate clinician and service. You will be confident discussing our clinicians, services, and fees in a clear and respectful manner that helps clients make informed decisions.
Client Booking & Journey Support- Relationship-building: Creating immediate rapport and trust, even in brief phone or email exchanges
- Confidently articulating the value of our services while remaining sensitive to client concerns
- Service knowledge: This element of the role is central to our clinic’s success and reputation, and we are seeking someone who takes pride in helping people take that first, important step toward psychological support.
- Support inbox triage, manage clinician availability, and ensure diary accuracy and efficiency.
- Carry out high-accuracy data entry, proofreading of reports or letters, and client information updates.
- Own and lead resolution of complaints or service concerns escalated beyond the first line.
- Document, track, and analyse complaints to support service improvement with the HCO and Governance teams.
- Manage the shared clinic inbox to ensure urgent or high-priority queries are actioned promptly.
Experience handling complaints and sensitive client conversations with discretion and care. Comfortable working flexibly across shifts and locations. Experience in private healthcare or mental health services. Familiarity with high-net-worth client service etiquette. CRM experience.
25 days of annual leave in addition to bank holiday. Private healthcare after successfully completing probation. Quarterly CPD and social events to enhance professional development and connect with the team. Comprehensive induction and commitment to ongoing training.
Shortlisted candidates will be invited to a virtual interview week commencing Monday 23rd June 2025.
Evening Customer Service Centre Advisor (Part Time) employer: The Chelsea Psychology Clinic
Contact Detail:
The Chelsea Psychology Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with the services offered by The Chelsea Psychology Clinic. Understanding their approach to mental health care will help you articulate the value of their services confidently during your interactions.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive topics. Role-playing scenarios can help you feel more comfortable discussing client concerns and managing complaints effectively.
✨Tip Number 3
Network with professionals in the mental health field. Engaging with others who work in similar roles can provide insights into best practices and expectations, which can be beneficial during your interview.
✨Tip Number 4
Be prepared to demonstrate your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or resolved conflicts, as these will be crucial in a fast-paced environment.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Evening Customer Service Centre Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service in a clinical environment. Mention specific experiences where you have successfully handled client interactions, complaints, or provided support, demonstrating your ability to create rapport and trust.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service, particularly in healthcare or mental health settings. Include examples of your ability to manage sensitive conversations and resolve complaints effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Chelsea Psychology Clinic
✨Research the Clinic
Before your interview, take some time to learn about The Chelsea Psychology Clinic. Understand their services, values, and the types of clients they support. This knowledge will help you articulate how you can contribute to their mission and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Centre Advisor, effective communication is key. Prepare examples of how you've successfully handled client interactions in the past, especially in sensitive situations. Highlight your ability to build rapport quickly and your experience in managing complaints with care.
✨Demonstrate Attention to Detail
This role requires high accuracy in data entry and managing client information. Be ready to discuss your methods for ensuring accuracy in your work. You might even want to mention any tools or techniques you use to stay organised and detail-oriented.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that show your interest in the role and the clinic's operations. For example, you could ask about the team dynamics or opportunities for professional development within the clinic.
