At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: The Chelsea Harbour Hotel, a vibrant and luxurious destination.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Join a passionate team in a fast-paced hotel setting.
- Why this job: Create memorable moments for guests while developing your leadership skills.
- Qualifications: Strong communication skills and experience in hospitality management.
The predicted salary is between 30000 - 32450 £ per year.
The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who is responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.
Duty Manager will be responsible for:
- Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty.
- Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies.
- Manage guest experience end-to-end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty.
- Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements.
- Maximise occupancy, revenue, and profitability through effective communication, up-selling, promotions, and collaboration with all departments.
As Duty Manager, the essential skills required:
- Ability to multitask.
- Capacity to proactively manage the operation.
- Knowledge of Opera, H&S, large hotel operations.
- Skill in communication, guest service and leadership.
- Leadership qualities.
- Strong communicator.
- Personable.
- Flexible.
- Calm under pressure.
- Approachable.
- Focused.
Duty Manager in London employer: The Chelsea Harbour Hotel
The Chelsea Harbour Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Duty Manager, you will be part of a dedicated team that values personalised guest service and attention to detail, with opportunities for training and leadership advancement in a stunning waterfront location. Enjoy competitive benefits and the chance to create memorable experiences for guests while working in a supportive environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Chelsea Harbour Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Chelsea Harbour Hotel
Don't be shy about reaching out to The Chelsea Harbour Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Chelsea Harbour Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Chelsea Harbour Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
