Food & Beverage Supervisor in Islington

Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from your fellow colleagues but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.

The Chelsea Harbour Hotel is looking for a Food & Beverage Supervisor. The purpose of this role is to assist in the daily running of the F&B department, ensuring that all M&C procedures and targets are met.

Key responsibilities as a Food & Beverage Supervisor:

• Supervise the daily operation of restaurant, bar, room service, and event service areas.
• Ensure smooth and efficient service delivery across all F&B outlets such as bar, restaurant and room service.
• Lead, motivate, and support the Food & Beverage team to maintain exceptional guest satisfaction.
• Welcome and engage with guests in a warm, professional, and courteous manner.
• Handle guest enquiries, feedback, and complaints promptly and professionally.
• Assist with the coordination and execution of private events, banqueting, and special functions.
• Monitor staffing levels and support rota planning to ensure operational coverage.
• Support onboarding and training of new team members.
• Maintain high standards of presentation, cleanliness, and hygiene in line with HACCP regulations.
• Ensure compliance with hotel policies, health & safety procedures, and brand standards.
• Assist with stock control, inventory management, and minimising wastage.
• Support accurate billing, cash handling, and payment procedures, including use of MICROS systems.
• Work closely with the kitchen and other departments to ensure seamless communication and service.
• Respond calmly and effectively to operational challenges and emergency situations.

As a Food & Beverage Supervisor, the essential skills required:

• Minimum 3 years' experience within Food & Beverage operations, preferably within hotels or luxury hospitality.
• Previous supervisory or team leadership experience.
• Strong leadership, communication, and interpersonal skills.
• A genuine passion for hospitality and guest service.
• Excellent organisational skills with strong attention to detail.
• Ability to work efficiently under pressure in a fast-paced environment.
• Experience with POS systems, ideally MICROS.
• Flexibility to work evenings, weekends, and public holidays.
• Strong knowledge of food & beverage service standards and health & safety regulations.
• A positive, professional, and team-oriented attitude.
• Physical demands such as being on the feet for long periods of time and manual handling.

In return we offer:

• Social Events, Wellbeing and Team Activities.
• Training and development.
• Pension Salary Sacrifice Scheme.
• Career development and salary reviews.
• Interest-free Season Ticket Loan Scheme.
• 1 Volunteer Day per year (fully paid and in addition to your annual leave).
• Complimentary meals prepared for you by our chefs.
• Length of Service related holiday scheme.
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
• Life Assurance.
• Recommend a Friend Scheme.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

About the Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.

About Chelsea Harbour Hotel:

Our 5-star luxury hotel in one of London's most prestigious areas, with breath-taking panoramic views over Chelsea Harbour Marina and the River Thames, The Chelsea Harbour Hotel & Spa London comes with everything you need for complete relaxation - attentive service, spa and health club facilities, 154 luxury suites and 4 penthouses that offer the perfect stay in Chelsea.